# Canva: Some users may experience an error upon accessing their Canva designs.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-17 22:25 UTC · Resolved: 2025-12-18 01:50 UTC · Duration: 3.4 h
- Updates: 4
- [Vendor status page: https://stspg.io/5zrg71spbd8g](https://stspg.io/5zrg71spbd8g)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Some users encountered errors accessing Canva designs in a critical-impact incident that started at 2025-12-17 22:25 UTC and was resolved at 2025-12-18 01:50 UTC, lasting 3 h 24 min. Canva reported a fix and recovery at 12-17 23:28 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-17 22:25 UTC: We are currently investigating the issue and will keep you updated.
- **investigating** 2025-12-17 22:33 UTC: We are currently investigating the issue and will keep you updated.
- **monitoring** 2025-12-17 23:28 UTC: We have put a fix in place and Canva has recovered. We are continuously monitoring the issue.
- **resolved** 2025-12-18 01:50 UTC: This incident is now resolved. Thank you for your patience and understanding.

## Rewindex changes for this incident

- 2025-12-17 22:25 UTC: [Critical incident: Some users may experience an error upon accessing their Canva designs.](https://rewindex.com/change/icafeec2c0617f1.md)


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Canonical: https://rewindex.com/company/canva/incidents/gw4js2csfjnl · Markdown: https://rewindex.com/company/canva/incidents/gw4js2csfjnl.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/gw4js2csfjnl · Generated 2026-10-18T09:36:22.897Z