# Canva: Critical incident: Some users may experience an error upon accessing their Canva designs.

**Summary:** Some users encountered errors accessing Canva designs in a critical-impact incident that started at 2025-12-17 22:25 UTC and was resolved at 2025-12-18 01:50 UTC, lasting 3 h 24 min. Canva reported a fix and recovery at 12-17 23:28 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-17 22:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5zrg71spbd8g](https://stspg.io/5zrg71spbd8g)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/gw4js2csfjnl@759ec5d9de93
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may experience an error upon accessing their Canva designs.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-17 22:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-18 01:50 UTC
```

**6. Added: Update** (investigating) · 2025-12-17 22:25 UTC

```diff
+ We are currently investigating the issue and will keep you updated.
```

**7. Added: Update** (investigating) · 2025-12-17 22:33 UTC

```diff
+ We are currently investigating the issue and will keep you updated.
```

**8. Added: Update** (monitoring) · 2025-12-17 23:28 UTC

```diff
+ We have put a fix in place and Canva has recovered. We are continuously monitoring the issue.
```

**9. Added: Update** (resolved) · 2025-12-18 01:50 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-17 22:25 UTC | Critical incident: Some users may experience an error upon accessing their Canva designs. (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/icafeec2c0617f1 · Markdown: https://rewindex.com/change/icafeec2c0617f1.md · JSON: https://rewindex.com/api/v1/changes/icafeec2c0617f1 · Generated 2026-10-18T02:54:42.188Z