Changes / Pinecone / Intermittent unavailability across all environments for some indexes
Pinecone: Major incident: Intermittent unavailability across all environments for some indexes
Summary
Pinecone reported a major incident causing intermittent unavailability for some indexes across all environments, starting at 2026-01-02 16:31 UTC. A fix was implemented by 01-02 17:18 UTC, and the incident was resolved at 2026-01-02 17:58 UTC; the reported duration was 1 h 26 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Intermittent unavailability across all environments for some indexes
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-02 16:31 UTC
Before: not present
After: 2026-01-02 17:58 UTC
Before: not present
After: asia-northeast1-gcp, asia-southeast1-gcp, asia-southeast1-gcp-free, Assistant, AWS eu-west-1, AWS us-east-1, AWS us-west-2, Azure eastus2, Console, eastus-azure, eu-west1-gcp, eu-west4-gcp, GCP europe-west4, gcp-starter, GCP us-central1, Index Management, Inference, northamerica-northeast1-gcp, Pod Indexes - asia-northeast1-gcp, Pod Indexes - asia-southeast1-gcp, Pod Indexes - asia-southeast1-gcp-free, Pod Indexes - eastus-azure, Pod Indexes - eu-west1-gcp, Pod Indexes - eu-west4-gcp, Pod Indexes - gcp-starter, Pod Indexes - northamerica-northeast1-gcp, Pod Indexes - us-central1-gcp, Pod Indexes - us-east-1-aws, Pod Indexes - us-east1-gcp, Pod Indexes - us-east4-gcp, Pod Indexes - us-west1-gcp, Pod Indexes - us-west1-gcp-free, Pod Indexes - us-west4-gcp, Pod Indexes - us-west4-gcp-free, Serverless Indexes - AWS eu-west-1, Serverless Indexes - AWS us-east-1, Serverless Indexes - AWS us-west-2, Serverless Indexes - Azure eastus2, Serverless Indexes - GCP europe-west4, Serverless Indexes - GCP us-central1, us-central1-gcp, us-east-1-aws, us-east1-gcp, us-east4-gcp, us-west1-gcp, us-west1-gcp-free, us-west4-gcp, us-west4-gcp-free
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Intermittent unavailability across all environments for some indexes (this change) Pinecone reported a major incident causing intermittent unavailability for some indexes across all environments, starting at 2026-01-02 16:31 UTC. A fix was implemented by 01-02 17:18 UTC, and the incident was resolved at 2026-01-02 17:58 UTC; the reported duration was 1 h 26 min. | Major incident |