# Pinecone: Major incident: Intermittent unavailability across all environments for some indexes

**Summary:** Pinecone reported a major incident causing intermittent unavailability for some indexes across all environments, starting at 2026-01-02 16:31 UTC. A fix was implemented by 01-02 17:18 UTC, and the incident was resolved at 2026-01-02 17:58 UTC; the reported duration was 1 h 26 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-02 16:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dy23bkbq7w6n](https://stspg.io/dy23bkbq7w6n)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)
- Versions: before (none: first archived) → after incident\_version:35/rsjfq0mjpln5@35a84dc8e434
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent unavailability across all environments for some indexes
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-02 16:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-02 17:58 UTC
```

**6. Added: Affected components**

```diff
+ asia-northeast1-gcp, asia-southeast1-gcp, asia-southeast1-gcp-free, Assistant, AWS eu-west-1, AWS us-east-1, AWS us-west-2, Azure eastus2, Console, eastus-azure, eu-west1-gcp, eu-west4-gcp, GCP europe-west4, gcp-starter, GCP us-central1, Index Management, Inference, northamerica-northeast1-gcp, Pod Indexes - asia-northeast1-gcp, Pod Indexes - asia-southeast1-gcp, Pod Indexes - asia-southeast1-gcp-free, Pod Indexes - eastus-azure, Pod Indexes - eu-west1-gcp, Pod Indexes - eu-west4-gcp, Pod Indexes - gcp-starter, Pod Indexes - northamerica-northeast1-gcp, Pod Indexes - us-central1-gcp, Pod Indexes - us-east-1-aws, Pod Indexes - us-east1-gcp, Pod Indexes - us-east4-gcp, Pod Indexes - us-west1-gcp, Pod Indexes - us-west1-gcp-free, Pod Indexes - us-west4-gcp, Pod Indexes - us-west4-gcp-free, Serverless Indexes - AWS eu-west-1, Serverless Indexes - AWS us-east-1, Serverless Indexes - AWS us-west-2, Serverless Indexes - Azure eastus2, Serverless Indexes - GCP europe-west4, Serverless Indexes - GCP us-central1, us-central1-gcp, us-east-1-aws, us-east1-gcp, us-east4-gcp, us-west1-gcp, us-west1-gcp-free, us-west4-gcp, us-west4-gcp-free
```

**7. Added: Update** (investigating) · 2026-01-02 16:31 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2026-01-02 17:18 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-01-02 17:58 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-02 16:31 UTC | Major incident: Intermittent unavailability across all environments for some indexes (this change) | outage |

All Pinecone changes: [timeline](https://rewindex.com/company/pinecone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i231f7bfc3c2348 · Markdown: https://rewindex.com/change/i231f7bfc3c2348.md · JSON: https://rewindex.com/api/v1/changes/i231f7bfc3c2348 · Generated 2026-10-18T02:55:12.438Z