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Pinecone: Intermittent unavailability across all environments for some indexes

Impact: majorStatus: resolvedStarted Resolved (1.4 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Pinecone reported a major incident causing intermittent unavailability for some indexes across all environments, starting at 2026-01-02 16:31 UTC. A fix was implemented by 01-02 17:18 UTC, and the incident was resolved at 2026-01-02 17:58 UTC; the reported duration was 1 h 26 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: eu-west1-gcpPod Indexes - eu-west1-gcpInferencenorthamerica-northeast1-gcpPod Indexes - northamerica-northeast1-gcpGCP europe-west4Serverless Indexes - GCP europe-west4asia-northeast1-gcpPod Indexes - asia-northeast1-gcpGCP us-central1Serverless Indexes - GCP us-central1Pod Indexes - us-east1-gcpus-east1-gcpgcp-starterPod Indexes - gcp-starterPod Indexes - us-west1-gcp-freeus-west1-gcp-freeeu-west4-gcpPod Indexes - eu-west4-gcpPod Indexes - us-east4-gcpus-east4-gcpAzure eastus2Serverless Indexes - Azure eastus2Index ManagementConsoleasia-southeast1-gcpPod Indexes - asia-southeast1-gcpPod Indexes - us-west1-gcpus-west1-gcpPod Indexes - us-central1-gcpus-central1-gcpPod Indexes - us-west4-gcp-freeus-west4-gcp-freeasia-southeast1-gcp-freePod Indexes - asia-southeast1-gcp-freePod Indexes - us-east-1-awsus-east-1-awsPod Indexes - us-west4-gcpus-west4-gcpAssistantAWS us-west-2Serverless Indexes - AWS us-west-2eastus-azurePod Indexes - eastus-azureAWS eu-west-1Serverless Indexes - AWS eu-west-1AWS us-east-1Serverless Indexes - AWS us-east-1

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pinecone profile · Recent Pinecone incidents · Markdown · JSON