# Pinecone: Intermittent unavailability across all environments for some indexes

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-02 16:31 UTC · Resolved: 2026-01-02 17:58 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: eu-west1-gcp, Pod Indexes - eu-west1-gcp, Inference, northamerica-northeast1-gcp, Pod Indexes - northamerica-northeast1-gcp, GCP europe-west4, Serverless Indexes - GCP europe-west4, asia-northeast1-gcp, Pod Indexes - asia-northeast1-gcp, GCP us-central1, Serverless Indexes - GCP us-central1, Pod Indexes - us-east1-gcp, us-east1-gcp, gcp-starter, Pod Indexes - gcp-starter, Pod Indexes - us-west1-gcp-free, us-west1-gcp-free, eu-west4-gcp, Pod Indexes - eu-west4-gcp, Pod Indexes - us-east4-gcp, us-east4-gcp, Azure eastus2, Serverless Indexes - Azure eastus2, Index Management, Console, asia-southeast1-gcp, Pod Indexes - asia-southeast1-gcp, Pod Indexes - us-west1-gcp, us-west1-gcp, Pod Indexes - us-central1-gcp, us-central1-gcp, Pod Indexes - us-west4-gcp-free, us-west4-gcp-free, asia-southeast1-gcp-free, Pod Indexes - asia-southeast1-gcp-free, Pod Indexes - us-east-1-aws, us-east-1-aws, Pod Indexes - us-west4-gcp, us-west4-gcp, Assistant, AWS us-west-2, Serverless Indexes - AWS us-west-2, eastus-azure, Pod Indexes - eastus-azure, AWS eu-west-1, Serverless Indexes - AWS eu-west-1, AWS us-east-1, Serverless Indexes - AWS us-east-1
- [Vendor status page: https://stspg.io/dy23bkbq7w6n](https://stspg.io/dy23bkbq7w6n)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)

## Summary

Pinecone reported a major incident causing intermittent unavailability for some indexes across all environments, starting at 2026-01-02 16:31 UTC. A fix was implemented by 01-02 17:18 UTC, and the incident was resolved at 2026-01-02 17:58 UTC; the reported duration was 1 h 26 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-02 16:31 UTC: We are currently investigating this issue.
- **monitoring** 2026-01-02 17:18 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-02 17:58 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-02 16:31 UTC: [Major incident: Intermittent unavailability across all environments for some indexes](https://rewindex.com/change/i231f7bfc3c2348.md)


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Canonical: https://rewindex.com/company/pinecone/incidents/rsjfq0mjpln5 · Markdown: https://rewindex.com/company/pinecone/incidents/rsjfq0mjpln5.md · JSON: https://rewindex.com/api/v1/companies/pinecone/incidents/rsjfq0mjpln5 · Generated 2026-10-18T11:28:43.976Z