Notable SaaS vendor changes

Qdrant corrected the incident title from “luster metrics unavailable in AWS us-east-1” to “Cluster metrics unavailable in AWS us-east-1.” This is a wording-only correction; no impact, timing, cause or fix details changed in the supplied diff.

The pricing page removed “Claude Code included” labels from Pro and Max and added “Code” after “Claude” in a feature list. These are presentation changes; the diff does not establish that Claude Code access changed for either plan.

Klaviyo reported a major degradation in flow message sending starting 2026-10-17 17:01 UTC, with some customers’ flow emails delayed; immediate sends remained unaffected. The incident was still open when archived, after 1 h 4 min at the last update. Klaviyo said it had identified the cause and was working on a fix, without specifying either.

A major high-error-rate incident on 1Password.com affected USA/Global access to passwords and other items, Admin console, Sign in, and syncing between devices starting 2026-10-16 23:45 UTC. A fix was deployed at 10-17 03:13 UTC; the incident remained open under monitoring when archived, open for 3 h 27 min at the last update.

Greenhouse reported a major HRIS Link UKG Pro Onboarding Integration incident: some customers’ new hires could fail to sync to UKG. It ran from 2026-10-16 22:44 UTC to 2026-10-17 04:24 UTC (5 h 40 min). Greenhouse implemented a fix and said it was restoring affected connections and would resend pending hires; no customer action was needed.

Cloudinary’s major web UI outage prevented some users from logging in or using the Console and Media Library. It started at 2026-10-16 20:06 UTC and was resolved at 2026-10-16 21:53 UTC, lasting 1 h 46 min; a fix was implemented at 21:08 UTC. Image/video delivery, uploads and API requests using API credentials were unaffected.

Fly.io reported a major outage of the fly-metrics.net hosted Grafana and log search instance starting 2026-10-16 18:08 UTC, resolved at 2026-10-16 19:24 UTC (1 h 15 min). The vendor attributed unavailability to host maintenance; logs and metrics shipped to other sources via Fly Telemetry or the Fly Log shipper remained available.

Cloudflare reported a major outage affecting logins to the Fedramp Dashboard and applications protected by Fedramp Access from 2026-10-16 17:56 UTC to 2026-10-16 19:09 UTC, lasting 1 h 12 min. Cached CDN files and other Edge security features were unaffected. Cloudflare implemented a fix and resolved the incident.

Fly.io’s major fleet-wide host reboots mitigated PwnEscape (Linux Kernel CVE-2026-99999), making Machines, volumes and MPG instances unavailable for 15–20 minutes per host. The incident ran from 2026-10-16 16:22 UTC to 2026-10-17 05:15 UTC (12 h 52 min); it was resolved, though a small number of hosts remained degraded or offline.

Zapier reported a major outage preventing users with app approvals enabled from publishing Zaps through Guided Templates, though drafts could be created. It started at 2026-10-16 14:10 UTC and was resolved at 2026-10-16 15:23 UTC, lasting 1 h 12 min. A deployed, verified fix restored Request to publish in the Guided Template flow; approval requirements remain unchanged.

Expo reported a major incident affecting EAS Submit and Apple Developer APIs, with increased App Store Connect API "500 Internal Server Error" responses causing elevated iOS submission error rates. It started at 2026-10-16 14:07 UTC and was resolved at 2026-10-16 16:44 UTC, lasting 2 h 37 min; no specific fix was stated.

Pulumi reported a major Bitbucket login outage affecting API and Console, with failures beginning approximately 2026-10-15 16:51 UTC. The recorded incident ran from 2026-10-16 10:48 UTC to 2026-10-16 13:30 UTC (2 h 42 min); a fix was deployed, and other login methods, Bitbucket repository integrations and deployments were unaffected.

Socket reported a critical ticketing integration degradation delaying ticket creation, updates and closure from 2026-10-16 07:28 UTC to 2026-10-16 09:19 UTC, lasting 1 h 50 min. Live functionality was restored, missed events were replayed, and the ticketing service returned to normal operations.

Snowflake reported a critical incident in GCP - Middle East (Dammam) affecting query processing and Snowsight, with intermittent delays and query failures. It started at 2026-10-16 01:14 UTC and was resolved at 2026-10-16 01:43 UTC, lasting 29 min. Snowflake attributed the disruption to elevated infrastructure load, which subsided before service restoration was confirmed.

Cloudflare reported a major network performance incident affecting Ashburn (IAD) and Newark (EWR), with elevated latency and/or errors for traffic handled there. It started at 2026-10-15 20:48 UTC and was resolved at 2026-10-15 21:38 UTC; the computed duration was 49 min. Cloudflare reported no customer impact by 2026-10-15 21:24 UTC.

Rippling reported major degradation affecting the Rippling App, with higher-than-usual error rates across products starting 2026-10-15 19:07 UTC. The vendor identified the impacted subsystem and reported mitigation and full recovery at 2026-10-15 20:08 UTC; the incident was resolved at 2026-10-15 20:55 UTC, lasting 1 h 47 min.

Cloudflare reported major network performance issues in London, United Kingdom (LHR), affecting Durable Objects, R2 and RealtimeKit. The incident started at 2026-10-15 17:33 UTC and was resolved at 2026-10-15 17:46 UTC, lasting 13 min; Cloudflare said it identified the issue and was implementing a fix.

WorkOS reported a major Radar SMS challenge outage for mainland China (+86), preventing affected users from receiving codes or completing verification. It started at 2026-10-15 17:17 UTC and was resolved at 2026-10-15 21:51 UTC, lasting 4 h 34 min; WorkOS reported recovery after its upstream provider enabled alternate delivery routes.

Grafana Cloud reported a major incident causing intermittent Tempo write failures in GCP US Central - prod-us-central-0 ingestion due to Google Cloud Storage internal errors, affecting trace ingestion. It started at 2026-10-15 16:10 UTC and was resolved at 2026-10-15 21:53 UTC; the recorded duration was 5 h 42 min.

OpenAI reported major, widespread feature degradation, including login and signup issues in ChatGPT iOS/Android apps, starting 2026-10-15 14:30 UTC and lasting 4 h 26 min. A mitigation was applied at 17:13 UTC, and all impacted services fully recovered by 2026-10-15 18:56 UTC.

ChatGPT reported major widespread feature degradation, including login and signup issues in its iOS/Android apps, starting 2026-10-15 14:30 UTC and lasting 4 h 26 min. A mitigation was applied, and all impacted services had fully recovered by 2026-10-15 18:56 UTC; no cause was stated.

Axiom reported a major outage affecting Metrics (MPL) queries in the US region, causing failed queries or unavailable metric data through the Axiom Console and API. It started at 2026-10-15 12:21 UTC and was resolved at 2026-10-15 13:15 UTC, lasting 54 min; Axiom reported deploying a fix but did not specify the cause.

Axiom reported a major Metrics ingestion and query disruption starting 2026-10-15 10:59 UTC and lasting 55 min. Following an infrastructure change, /v1/metrics ingestion could fail or be delayed, and queries failed to discover recent metric data. Ingestion was reported restored at 2026-10-15 11:07 UTC; the query issue was confirmed fixed at 2026-10-15 11:54 UTC.

Bitbucket Cloud reported a critical disruption affecting API, Pipelines and Website, with connection errors, timeouts and access failures. It started at 2026-10-15 10:07 UTC and resolved at 2026-10-15 12:08 UTC (2 h 0 min); a fix restored core services while Pipelines cleared backlogged builds.

Box reported a major incident delaying updates from the Box Web App to Box Drive desktop clients for some users. It started at 2026-10-15 08:30 UTC and was resolved at 2026-10-15 12:41 UTC, lasting 4 h 11 min. Box reported remediation and restoration of full functionality but did not disclose the underlying cause.