Changes / WorkOS / Delayed Webhook Deliveries
WorkOS: Major incident: Delayed Webhook Deliveries
Summary
WorkOS reported major delays affecting some webhook event types in AuthKit and Core Services - AuthKit, from 2026-01-02 20:48 UTC to 2026-01-03 14:20 UTC (17 h 31 min). Directory Sync and Magic Auth code functionality were unaffected. WorkOS increased processing capacity, and webhook delivery latencies returned to normal.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Delayed Webhook Deliveries
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-02 20:48 UTC
Before: not present
After: 2026-01-03 14:20 UTC
Before: not present
After: AuthKit, Core Services - AuthKit
Before: not present
After: We are investigating delays in webhook event delivery affecting some webhook event types.
Directory Sync and Magic Auth code functionality are operating normally and are not impacted.
Before: not present
After: We've identified the issue causing webhook delivery delays and have increased processing capacity.
Before: not present
After: Our team is actively monitoring webhook processing and we're seeing steady progress as our increased processing capacity takes effect. The backlog of pending webhooks is decreasing, and we expect continued improvement over the next several hours.
Before: not present
After: Webhook delivery latencies have returned to normal levels. Please contact support if you are still experiencing delays.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Delayed Webhook Deliveries (this change) WorkOS reported major delays affecting some webhook event types in AuthKit and Core Services - AuthKit, from 2026-01-02 20:48 UTC to 2026-01-03 14:20 UTC (17 h 31 min). Directory Sync and Magic Auth code functionality were unaffected. WorkOS increased processing capacity, and webhook delivery latencies returned to normal. | Major incident |