WorkOS change history

WorkOS reported a major Radar SMS challenge outage for mainland China (+86), preventing affected users from receiving codes or completing verification. It started at 2026-10-15 17:17 UTC and was resolved at 2026-10-15 21:51 UTC, lasting 4 h 34 min; WorkOS reported recovery after its upstream provider enabled alternate delivery routes.

WorkOS reported a major outage affecting authentication and other API requests, causing failed sign-ins, errors, timeouts, and delays. The incident started at 2026-09-18 22:49 UTC and lasted 39 min; WorkOS said remediations restored services. The postmortem separately reports customer impact from 22:40 to 23:03 UTC (23 minutes), with authentication most severely affected.

WorkOS reported a major incident affecting Admin Portal link loading for customers without custom domains, starting at 2026-09-14 19:08 UTC and resolved at 2026-09-14 20:00 UTC (51 min). WorkOS reported a fix at 19:16 UTC and monitored before resolution; no cause was stated.

WorkOS reported a major AuthKit incident affecting form POSTs for roughly 2% of organizations using hosted Authkit custom domains, disrupting sign-in. It started at 2026-09-09 21:00 UTC and was resolved at 2026-09-09 23:02 UTC (reported duration: 2 h 1 min). WorkOS reverted the configuration change responsible and later reported shipping lasting fixes.

WorkOS reported a major AuthKit and Core Services - AuthKit outage affecting static asset delivery to end users with strict network allowlists. It started at 2026-09-02 16:39 UTC and was resolved at 2026-09-02 19:06 UTC, lasting 2 h 26 min. WorkOS mitigated the issue and confirmed delivery rates had recovered.

WorkOS reported a major Dashboard sign-in outage that could prevent users from authenticating, starting 2026-08-25 17:35 UTC and resolved at 2026-08-25 18:41 UTC, with a computed duration of 1 h 5 min. A fix was applied at 17:41 UTC and confirmed to have resolved elevated sign-in errors at 17:54 UTC.

WorkOS reported a major AuthKit SSO incident causing elevated errors and sign-on redirect loops for a small subset of customers; standalone SSO was unaffected. It started at 2026-07-31 16:12 UTC and resolved at 2026-07-31 18:06 UTC, lasting 1 h 53 min. A fix was deployed at 17:10 UTC.

WorkOS reported a major incident involving email delivery errors and Dashboard email delivery statuses not updating. It started at 2026-07-27 14:10 UTC and was resolved at 2026-07-27 17:37 UTC, lasting 3 h 27 min. WorkOS reported remediation restored delivery rates and Dashboard status updates; no cause was stated.

WorkOS reported a major email-delivery degradation starting 2026-07-27 10:05 UTC and resolved at 2026-07-27 13:04 UTC, lasting 2 h 58 min. An initial mitigation did not fully resolve the elevated errors; WorkOS applied a refined mitigation and confirmed delivery rates had recovered.

WorkOS reported a major incident involving SSO failures for AuthKit customers, starting at 2026-07-21 21:21 UTC and resolved at 2026-07-21 21:54 UTC, lasting 32 min. WorkOS said it identified and fixed the issue and AuthKit SSO fully recovered; no cause was stated.

WorkOS reported major email delivery delays affecting AuthKit, Core Services - AuthKit, Dashboard, and Supporting Services - Dashboard. The incident started at 2026-07-16 12:06 UTC and was resolved at 2026-07-16 12:21 UTC, lasting 15 min; WorkOS identified and resolved the issue but did not specify the cause or fix.

WorkOS reported a major incident with elevated errors and latencies affecting AuthKit, SSO, Directory Sync, Audit Logs, Admin Portal and Dashboard. It started at 2026-07-16 08:26 UTC and resolved at 2026-07-16 10:44 UTC (2 h 17 min); WorkOS deployed a fix and published a postmortem.

WorkOS reported a major Directory Provisioning for AuthKit degradation starting 2026-06-22 21:36 UTC, lasting 2 days 7 h and resolved at 2026-06-25 05:12 UTC. Directories created before June 22, 21:36:17 UTC had delayed downstream user and organization membership changes. WorkOS attributed the issue to an internal production data migration; remaining out-of-sync user records were restored.

WorkOS reported a major AuthKit email-delivery degradation affecting customers without custom domains due to an upstream provider issue. It started 2026-06-04 23:22 UTC and resolved 2026-06-05 00:49 UTC, lasting 1 h 26 min; the provider scaled up backlog processing, and all queued messages were sent.

WorkOS reported major delays delivering a subset of webhooks starting at 2026-05-19 21:43 UTC, delaying affected webhook delivery for 16 min. The incident was resolved at 2026-05-19 22:00 UTC after the webhook queue backlog was delivered.

Some WorkOS AuthKit emails, including invitations, displayed empty copy in some email clients. WorkOS rated the incident major; it ran from 2026-05-12 19:14 UTC to 2026-05-12 20:29 UTC, lasting 1 h 15 min. WorkOS applied a fix and confirmed newly sent emails displayed properly in Gmail again.

WorkOS reported major webhook delivery delays starting 2026-05-12 17:59 UTC, resolved at 2026-05-12 18:41 UTC after 41 min. The team identified the issue and implemented mitigations; webhook delivery was recovering by 18:21 UTC.

WorkOS reported a major incident delaying Authkit webhook delivery from 2026-05-05 16:45 UTC to 2026-05-05 19:48 UTC, lasting 3 h 3 min. Delivery was recovering by 05-05 18:51 UTC, and WorkOS confirmed recovery from all delivery delays at resolution.

WorkOS reported major SSO degradation, with increased latency and intermittent timeouts between 14:40 and 14:53 UTC, caused by temporarily reduced capacity following an infrastructure event. The incident record started at 2026-04-20 19:16 UTC and resolved at 2026-04-20 19:17 UTC (1 min); SSO login performance returned to normal.

WorkOS reported a major incident involving elevated API errors and latency affecting AuthKit, Core Services - AuthKit, Core Services - SSO, and SSO. It started at 2026-03-17 14:12 UTC and was resolved at 2026-03-17 14:30 UTC, lasting 18 min; services were reported back to normal at 14:27 UTC.

WorkOS reported a major incident affecting AuthKit and Core Services - AuthKit, with elevated API errors and latency from 2026-02-24 10:11 UTC to 2026-02-24 11:16 UTC, lasting 1 h 5 min. The team identified the issue and implemented a fix; all services returned to normal.

WorkOS reported a major incident with elevated error rates affecting AuthKit, Directory Sync and SSO, starting 2026-01-27 18:57 UTC and resolved at 2026-01-27 19:42 UTC (45 min). An upstream provider identified the problem and worked on a fix; WorkOS reported error rates and latencies returned to normal before resolution.

WorkOS reported major delays affecting some webhook event types in AuthKit and Core Services - AuthKit, from 2026-01-02 20:48 UTC to 2026-01-03 14:20 UTC (17 h 31 min). Directory Sync and Magic Auth code functionality were unaffected. WorkOS increased processing capacity, and webhook delivery latencies returned to normal.

WorkOS reported major AuthKit degradation causing intermittent errors from 2025-12-29 12:26 UTC to 2025-12-29 14:13 UTC, lasting 1 h 47 min. DDoS protection mitigated an attack but produced false positives, causing intermittent 404s for end users; WorkOS adjusted rule sensitivity and marked the incident resolved.