Changes / WorkOS / Continued email delivery errors
WorkOS: Major incident: Continued email delivery errors
Summary
WorkOS reported a major incident involving email delivery errors and Dashboard email delivery statuses not updating. It started at 2026-07-27 14:10 UTC and was resolved at 2026-07-27 17:37 UTC, lasting 3 h 27 min. WorkOS reported remediation restored delivery rates and Dashboard status updates; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Continued email delivery errors
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-27 14:10 UTC
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After: 2026-07-27 17:37 UTC
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After: Dashboard, Supporting Services - Dashboard
Before: not present
After: We are investigating reports that email delivery statuses in Dashboard are not being updated.
Before: not present
After: We are continuing to investigate email delivery errors in addition to Dashboard email delivery statuses not being updated.
Before: not present
After: We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.
Before: not present
After: Email delivery is operating normally.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Continued email delivery errors (this change) WorkOS reported a major incident involving email delivery errors and Dashboard email delivery statuses not updating. It started at 2026-07-27 14:10 UTC and was resolved at 2026-07-27 17:37 UTC, lasting 3 h 27 min. WorkOS reported remediation restored delivery rates and Dashboard status updates; no cause was stated. | Major incident |