# WorkOS: Major incident: Continued email delivery errors

**Summary:** WorkOS reported a major incident involving email delivery errors and Dashboard email delivery statuses not updating. It started at 2026-07-27 14:10 UTC and was resolved at 2026-07-27 17:37 UTC, lasting 3 h 27 min. WorkOS reported remediation restored delivery rates and Dashboard status updates; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-27 14:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pqyzgrm7vp49](https://stspg.io/pqyzgrm7vp49)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/0vtq0fqxghfd@4894e07dd2b9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Continued email delivery errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 14:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-27 17:37 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, Supporting Services - Dashboard
```

**7. Added: Update** (investigating) · 2026-07-27 14:10 UTC

```diff
+ We are investigating reports that email delivery statuses in Dashboard are not being updated.
```

**8. Added: Update** (investigating) · 2026-07-27 14:33 UTC

```diff
+ We are continuing to investigate email delivery errors in addition to Dashboard email delivery statuses not being updated.
```

**9. Added: Update** (monitoring) · 2026-07-27 15:36 UTC

```diff
+ We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.
```

**10. Added: Update** (resolved) · 2026-07-27 17:37 UTC

```diff
+ Email delivery is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 14:10 UTC | Major incident: Continued email delivery errors (this change) | outage |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i60d450b8d67de3 · Markdown: https://rewindex.com/change/i60d450b8d67de3.md · JSON: https://rewindex.com/api/v1/changes/i60d450b8d67de3 · Generated 2026-10-18T01:30:41.929Z