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WorkOS: Continued email delivery errors

Impact: majorStatus: resolvedStarted Resolved (3.5 h)4 updatesSource: stspg.io (opens in new tab)
Summary

WorkOS reported a major incident involving email delivery errors and Dashboard email delivery statuses not updating. It started at 2026-07-27 14:10 UTC and was resolved at 2026-07-27 17:37 UTC, lasting 3 h 27 min. WorkOS reported remediation restored delivery rates and Dashboard status updates; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: DashboardSupporting Services - Dashboard

Timeline of updates

  1. investigating

    We are investigating reports that email delivery statuses in Dashboard are not being updated.

  2. investigating

    We are continuing to investigate email delivery errors in addition to Dashboard email delivery statuses not being updated.

  3. monitoring

    We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.

  4. resolved

    Email delivery is operating normally.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). WorkOS profile · Recent WorkOS incidents · Markdown · JSON