# WorkOS: Continued email delivery errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-27 14:10 UTC · Resolved: 2026-07-27 17:37 UTC · Duration: 3.5 h
- Updates: 4 · Affected components: Dashboard, Supporting Services - Dashboard
- [Vendor status page: https://stspg.io/pqyzgrm7vp49](https://stspg.io/pqyzgrm7vp49)
- [Company: WorkOS](https://rewindex.com/company/workos.md)

## Summary

WorkOS reported a major incident involving email delivery errors and Dashboard email delivery statuses not updating. It started at 2026-07-27 14:10 UTC and was resolved at 2026-07-27 17:37 UTC, lasting 3 h 27 min. WorkOS reported remediation restored delivery rates and Dashboard status updates; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-27 14:10 UTC: We are investigating reports that email delivery statuses in Dashboard are not being updated.
- **investigating** 2026-07-27 14:33 UTC: We are continuing to investigate email delivery errors in addition to Dashboard email delivery statuses not being updated.
- **monitoring** 2026-07-27 15:36 UTC: We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.
- **resolved** 2026-07-27 17:37 UTC: Email delivery is operating normally.

## Rewindex changes for this incident

- 2026-07-27 14:10 UTC: [Major incident: Continued email delivery errors](https://rewindex.com/change/i60d450b8d67de3.md)


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Canonical: https://rewindex.com/company/workos/incidents/0vtq0fqxghfd · Markdown: https://rewindex.com/company/workos/incidents/0vtq0fqxghfd.md · JSON: https://rewindex.com/api/v1/companies/workos/incidents/0vtq0fqxghfd · Generated 2026-10-18T11:30:31.923Z