Changes / WorkOS / Elevated errors during email delivery
WorkOS: Major incident: Elevated errors during email delivery
Summary
WorkOS reported a major email-delivery degradation starting 2026-07-27 10:05 UTC and resolved at 2026-07-27 13:04 UTC, lasting 2 h 58 min. An initial mitigation did not fully resolve the elevated errors; WorkOS applied a refined mitigation and confirmed delivery rates had recovered.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Elevated errors during email delivery
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-27 10:05 UTC
Before: not present
After: 2026-07-27 13:04 UTC
Before: not present
After: We are investigating elevated errors during delivery of emails.
Before: not present
After: We have implemented a mitigation and are continuing to monitor.
Before: not present
After: Our mitigation did not fully resolve the issue. We are continuing to investigate.
Before: not present
After: We have applied a refined mitigation and are continuing to monitor delivery rates.
Before: not present
After: Delivery rates have recovered.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated errors during email delivery (this change) WorkOS reported a major email-delivery degradation starting 2026-07-27 10:05 UTC and resolved at 2026-07-27 13:04 UTC, lasting 2 h 58 min. An initial mitigation did not fully resolve the elevated errors; WorkOS applied a refined mitigation and confirmed delivery rates had recovered. | Major incident |