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WorkOS: Elevated errors during email delivery

Impact: majorStatus: resolvedStarted Resolved (3.0 h)5 updatesSource: stspg.io (opens in new tab)
Summary

WorkOS reported a major email-delivery degradation starting 2026-07-27 10:05 UTC and resolved at 2026-07-27 13:04 UTC, lasting 2 h 58 min. An initial mitigation did not fully resolve the elevated errors; WorkOS applied a refined mitigation and confirmed delivery rates had recovered.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

  1. investigating

    We are investigating elevated errors during delivery of emails.

  2. monitoring

    We have implemented a mitigation and are continuing to monitor.

  3. investigating

    Our mitigation did not fully resolve the issue. We are continuing to investigate.

  4. monitoring

    We have applied a refined mitigation and are continuing to monitor delivery rates.

  5. resolved

    Delivery rates have recovered.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). WorkOS profile · Recent WorkOS incidents · Markdown · JSON