Changes / WorkOS / Elevated Platform Errors
WorkOS: Major incident: Elevated Platform Errors
Summary
WorkOS reported a major incident with elevated errors and latencies affecting AuthKit, SSO, Directory Sync, Audit Logs, Admin Portal and Dashboard. It started at 2026-07-16 08:26 UTC and resolved at 2026-07-16 10:44 UTC (2 h 17 min); WorkOS deployed a fix and published a postmortem.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Elevated Platform Errors
Before: not present
After: major
Before: not present
After: postmortem
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After: 2026-07-16 08:26 UTC
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After: 2026-07-16 10:44 UTC
Before: not present
After: Admin Portal, Audit Logs, AuthKit, Core Services - Audit Logs, Core Services - AuthKit, Core Services - Directory Sync, Core Services - SSO, Dashboard, Directory Sync, SSO, Supporting Services - Admin Portal, Supporting Services - Dashboard
Before: not present
After: We are seeing elevated error rates across our platform.
Our team is investigating. We will share an update as soon as possible.
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After: We continue to investigate elevated error rates across our platform.
We will share an update as soon as possible.
Before: not present
After: We continue to investigate elevated error rates across our platform.
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After: We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.
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After: We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.
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After: This incident is resolved. We experienced elevated error rates and latencies between 8am and 10:10am UTC. We will deliver a full postmortem as soon as possible.
Before: not present
After: We’ve published a [post-mortem on the July 16 service disruption](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated Platform Errors (this change) WorkOS reported a major incident with elevated errors and latencies affecting AuthKit, SSO, Directory Sync, Audit Logs, Admin Portal and Dashboard. It started at 2026-07-16 08:26 UTC and resolved at 2026-07-16 10:44 UTC (2 h 17 min); WorkOS deployed a fix and published a postmortem. | Major incident |