# WorkOS: Major incident: Elevated Platform Errors

**Summary:** WorkOS reported a major incident with elevated errors and latencies affecting AuthKit, SSO, Directory Sync, Audit Logs, Admin Portal and Dashboard. It started at 2026-07-16 08:26 UTC and resolved at 2026-07-16 10:44 UTC (2 h 17 min); WorkOS deployed a fix and published a postmortem. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-16 08:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wgdsd4k5xzy0](https://stspg.io/wgdsd4k5xzy0)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/b52fkqjzcl20@227ac742bcaa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Platform Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-07-16 08:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-16 10:44 UTC
```

**6. Added: Affected components**

```diff
+ Admin Portal, Audit Logs, AuthKit, Core Services - Audit Logs, Core Services - AuthKit, Core Services - Directory Sync, Core Services - SSO, Dashboard, Directory Sync, SSO, Supporting Services - Admin Portal, Supporting Services - Dashboard
```

**7. Added: Update** (investigating) · 2026-07-16 08:26 UTC

```diff
+ We are seeing elevated error rates across our platform. Our team is investigating. We will share an update as soon as possible.
```

**8. Added: Update** (investigating) · 2026-07-16 09:25 UTC

```diff
+ We continue to investigate elevated error rates across our platform. We will share an update as soon as possible.
```

**9. Added: Update** (investigating) · 2026-07-16 09:58 UTC

```diff
+ We continue to investigate elevated error rates across our platform.
```

**10. Added: Update** (identified) · 2026-07-16 10:11 UTC

```diff
+ We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.
```

**11. Added: Update** (monitoring) · 2026-07-16 10:30 UTC

```diff
+ We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.
```

**12. Added: Update** (resolved) · 2026-07-16 10:44 UTC

```diff
+ This incident is resolved. We experienced elevated error rates and latencies between 8am and 10:10am UTC. We will deliver a full postmortem as soon as possible.
```

**13. Added: Update** (postmortem) · 2026-07-17 23:51 UTC

```diff
+ We’ve published a [post-mortem on the July 16 service disruption](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-16 08:26 UTC | Major incident: Elevated Platform Errors (this change) | outage |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3fd2b87ca04f54 · Markdown: https://rewindex.com/change/i3fd2b87ca04f54.md · JSON: https://rewindex.com/api/v1/changes/i3fd2b87ca04f54 · Generated 2026-10-18T02:54:41.989Z