Companies / WorkOS / incidents
WorkOS: Elevated Platform Errors
WorkOS reported a major incident with elevated errors and latencies affecting AuthKit, SSO, Directory Sync, Audit Logs, Admin Portal and Dashboard. It started at 2026-07-16 08:26 UTC and resolved at 2026-07-16 10:44 UTC (2 h 17 min); WorkOS deployed a fix and published a postmortem.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: AuthKitCore Services - AuthKitCore Services - Directory SyncDirectory SyncCore Services - SSOSSOAdmin PortalSupporting Services - Admin PortalDashboardSupporting Services - DashboardAudit LogsCore Services - Audit Logs
Timeline of updates
- investigating
We are seeing elevated error rates across our platform. Our team is investigating. We will share an update as soon as possible.
- investigating
We continue to investigate elevated error rates across our platform. We will share an update as soon as possible.
- investigating
We continue to investigate elevated error rates across our platform.
- identified
We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.
- monitoring
We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.
- resolved
This incident is resolved. We experienced elevated error rates and latencies between 8am and 10:10am UTC. We will deliver a full postmortem as soon as possible.
- postmortem
We’ve published a [post-mortem on the July 16 service disruption](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.
Rewindex changes for this incident
- Major incident: Elevated Platform Errors 2026-07-16 08:26 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). WorkOS profile · Recent WorkOS incidents · Markdown · JSON