# WorkOS: Elevated Platform Errors

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2026-07-16 08:26 UTC · Resolved: 2026-07-16 10:44 UTC · Duration: 2.3 h
- Updates: 7 · Affected components: AuthKit, Core Services - AuthKit, Core Services - Directory Sync, Directory Sync, Core Services - SSO, SSO, Admin Portal, Supporting Services - Admin Portal, Dashboard, Supporting Services - Dashboard, Audit Logs, Core Services - Audit Logs
- [Vendor status page: https://stspg.io/wgdsd4k5xzy0](https://stspg.io/wgdsd4k5xzy0)
- [Company: WorkOS](https://rewindex.com/company/workos.md)

## Summary

WorkOS reported a major incident with elevated errors and latencies affecting AuthKit, SSO, Directory Sync, Audit Logs, Admin Portal and Dashboard. It started at 2026-07-16 08:26 UTC and resolved at 2026-07-16 10:44 UTC (2 h 17 min); WorkOS deployed a fix and published a postmortem. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-16 08:26 UTC: We are seeing elevated error rates across our platform. Our team is investigating. We will share an update as soon as possible.
- **investigating** 2026-07-16 09:25 UTC: We continue to investigate elevated error rates across our platform. We will share an update as soon as possible.
- **investigating** 2026-07-16 09:58 UTC: We continue to investigate elevated error rates across our platform.
- **identified** 2026-07-16 10:11 UTC: We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.
- **monitoring** 2026-07-16 10:30 UTC: We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.
- **resolved** 2026-07-16 10:44 UTC: This incident is resolved. We experienced elevated error rates and latencies between 8am and 10:10am UTC. We will deliver a full postmortem as soon as possible.
- **postmortem** 2026-07-17 23:51 UTC: We’ve published a \[post-mortem on the July 16 service disruption\](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.

## Rewindex changes for this incident

- 2026-07-16 08:26 UTC: [Major incident: Elevated Platform Errors](https://rewindex.com/change/i3fd2b87ca04f54.md)


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Canonical: https://rewindex.com/company/workos/incidents/b52fkqjzcl20 · Markdown: https://rewindex.com/company/workos/incidents/b52fkqjzcl20.md · JSON: https://rewindex.com/api/v1/companies/workos/incidents/b52fkqjzcl20 · Generated 2026-10-18T10:32:16.791Z