Changes / WorkOS / Elevated Error Rates
WorkOS: Major incident: Elevated Error Rates
Summary
WorkOS reported a major incident with elevated error rates affecting AuthKit, Directory Sync and SSO, starting 2026-01-27 18:57 UTC and resolved at 2026-01-27 19:42 UTC (45 min). An upstream provider identified the problem and worked on a fix; WorkOS reported error rates and latencies returned to normal before resolution.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Elevated Error Rates
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-27 18:57 UTC
Before: not present
After: 2026-01-27 19:42 UTC
Before: not present
After: AuthKit, Core Services - AuthKit, Core Services - Directory Sync, Core Services - SSO, Directory Sync, SSO
Before: not present
After: We are seeing elevated error rates across our services.
We will share an update as soon as possible.
Before: not present
After: Our upstream provider has identified the problem and working on a fix. We continue to monitor.
Before: not present
After: Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated Error Rates (this change) WorkOS reported a major incident with elevated error rates affecting AuthKit, Directory Sync and SSO, starting 2026-01-27 18:57 UTC and resolved at 2026-01-27 19:42 UTC (45 min). An upstream provider identified the problem and worked on a fix; WorkOS reported error rates and latencies returned to normal before resolution. | Major incident |