# WorkOS: Major incident: Elevated Error Rates

**Summary:** WorkOS reported a major incident with elevated error rates affecting AuthKit, Directory Sync and SSO, starting 2026-01-27 18:57 UTC and resolved at 2026-01-27 19:42 UTC (45 min). An upstream provider identified the problem and worked on a fix; WorkOS reported error rates and latencies returned to normal before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-27 18:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bp0kj437t0qt](https://stspg.io/bp0kj437t0qt)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/d3wplk2jk4rp@1f3129e5983c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Error Rates
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-27 18:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-27 19:42 UTC
```

**6. Added: Affected components**

```diff
+ AuthKit, Core Services - AuthKit, Core Services - Directory Sync, Core Services - SSO, Directory Sync, SSO
```

**7. Added: Update** (investigating) · 2026-01-27 18:57 UTC

```diff
+ We are seeing elevated error rates across our services. We will share an update as soon as possible.
```

**8. Added: Update** (monitoring) · 2026-01-27 19:11 UTC

```diff
+ Our upstream provider has identified the problem and working on a fix. We continue to monitor.
```

**9. Added: Update** (monitoring) · 2026-01-27 19:35 UTC

```diff
+ Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.
```

**10. Added: Update** (resolved) · 2026-01-27 19:42 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-27 18:57 UTC | Major incident: Elevated Error Rates (this change) | outage |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6a1a2729874a36 · Markdown: https://rewindex.com/change/i6a1a2729874a36.md · JSON: https://rewindex.com/api/v1/changes/i6a1a2729874a36 · Generated 2026-10-18T03:56:41.081Z