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WorkOS: Elevated Error Rates

Impact: majorStatus: resolvedStarted Resolved (45 min)4 updatesSource: stspg.io (opens in new tab)
Summary

WorkOS reported a major incident with elevated error rates affecting AuthKit, Directory Sync and SSO, starting 2026-01-27 18:57 UTC and resolved at 2026-01-27 19:42 UTC (45 min). An upstream provider identified the problem and worked on a fix; WorkOS reported error rates and latencies returned to normal before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AuthKitCore Services - AuthKitCore Services - Directory SyncDirectory SyncCore Services - SSOSSO

Timeline of updates

  1. investigating

    We are seeing elevated error rates across our services. We will share an update as soon as possible.

  2. monitoring

    Our upstream provider has identified the problem and working on a fix. We continue to monitor.

  3. monitoring

    Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). WorkOS profile · Recent WorkOS incidents · Markdown · JSON