# WorkOS: Elevated Error Rates

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-27 18:57 UTC · Resolved: 2026-01-27 19:42 UTC · Duration: 45 min
- Updates: 4 · Affected components: AuthKit, Core Services - AuthKit, Core Services - Directory Sync, Directory Sync, Core Services - SSO, SSO
- [Vendor status page: https://stspg.io/bp0kj437t0qt](https://stspg.io/bp0kj437t0qt)
- [Company: WorkOS](https://rewindex.com/company/workos.md)

## Summary

WorkOS reported a major incident with elevated error rates affecting AuthKit, Directory Sync and SSO, starting 2026-01-27 18:57 UTC and resolved at 2026-01-27 19:42 UTC (45 min). An upstream provider identified the problem and worked on a fix; WorkOS reported error rates and latencies returned to normal before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-27 18:57 UTC: We are seeing elevated error rates across our services. We will share an update as soon as possible.
- **monitoring** 2026-01-27 19:11 UTC: Our upstream provider has identified the problem and working on a fix. We continue to monitor.
- **monitoring** 2026-01-27 19:35 UTC: Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.
- **resolved** 2026-01-27 19:42 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-27 18:57 UTC: [Major incident: Elevated Error Rates](https://rewindex.com/change/i6a1a2729874a36.md)


---
Canonical: https://rewindex.com/company/workos/incidents/d3wplk2jk4rp · Markdown: https://rewindex.com/company/workos/incidents/d3wplk2jk4rp.md · JSON: https://rewindex.com/api/v1/companies/workos/incidents/d3wplk2jk4rp · Generated 2026-10-18T12:20:50.892Z