Changes / WorkOS / Emails being delivered with empty copy
WorkOS: Major incident: Emails being delivered with empty copy
Summary
Some WorkOS AuthKit emails, including invitations, displayed empty copy in some email clients. WorkOS rated the incident major; it ran from 2026-05-12 19:14 UTC to 2026-05-12 20:29 UTC, lasting 1 h 15 min. WorkOS applied a fix and confirmed newly sent emails displayed properly in Gmail again.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 54%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Emails being delivered with empty copy
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-12 19:14 UTC
Before: not present
After: 2026-05-12 20:29 UTC
Before: not present
After: AuthKit, Core Services - AuthKit
Before: not present
After: We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
Before: not present
After: We are investigating reports of AuthKit emails rendering with no copy in some email clients.
Before: not present
After: We've identified the issue and are applying a fix.
Before: not present
After: Newly-sent emails from WorkOS are now displaying properly in Gmail again.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Emails being delivered with empty copy (this change) Some WorkOS AuthKit emails, including invitations, displayed empty copy in some email clients. WorkOS rated the incident major; it ran from 2026-05-12 19:14 UTC to 2026-05-12 20:29 UTC, lasting 1 h 15 min. WorkOS applied a fix and confirmed newly sent emails displayed properly in Gmail again. | Major incident |