WorkOS: Emails being delivered with empty copy

Impact: majorStatus: resolvedStarted 2026-05-12 19:14 UTCResolved 2026-05-12 20:29 UTC (1.3 h)4 updatesSource: stspg.io

Summary

Some WorkOS AuthKit emails, including invitations, displayed empty copy in some email clients. WorkOS rated the incident major; it ran from 2026-05-12 19:14 UTC to 2026-05-12 20:29 UTC, lasting 1 h 15 min. WorkOS applied a fix and confirmed newly sent emails displayed properly in Gmail again.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AuthKitCore Services - AuthKit

Timeline of updates

investigating2026-05-12 19:14 UTC
We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
investigating2026-05-12 19:37 UTC
We are investigating reports of AuthKit emails rendering with no copy in some email clients.
identified2026-05-12 19:43 UTC
We've identified the issue and are applying a fix.
resolved2026-05-12 20:29 UTC
Newly-sent emails from WorkOS are now displaying properly in Gmail again.

Rewindex changes for this incident

Major incident: Emails being delivered with empty copy 2026-05-12 19:14 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). WorkOS profile · Recent WorkOS incidents · Markdown · JSON