# WorkOS: Emails being delivered with empty copy

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-12 19:14 UTC · Resolved: 2026-05-12 20:29 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: AuthKit, Core Services - AuthKit
- [Vendor status page: https://stspg.io/rgdlkn8ysn1s](https://stspg.io/rgdlkn8ysn1s)
- [Company: WorkOS](https://rewindex.com/company/workos.md)

## Summary

Some WorkOS AuthKit emails, including invitations, displayed empty copy in some email clients. WorkOS rated the incident major; it ran from 2026-05-12 19:14 UTC to 2026-05-12 20:29 UTC, lasting 1 h 15 min. WorkOS applied a fix and confirmed newly sent emails displayed properly in Gmail again. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-12 19:14 UTC: We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
- **investigating** 2026-05-12 19:37 UTC: We are investigating reports of AuthKit emails rendering with no copy in some email clients.
- **identified** 2026-05-12 19:43 UTC: We've identified the issue and are applying a fix.
- **resolved** 2026-05-12 20:29 UTC: Newly-sent emails from WorkOS are now displaying properly in Gmail again.

## Rewindex changes for this incident

- 2026-05-12 19:14 UTC: [Major incident: Emails being delivered with empty copy](https://rewindex.com/change/i17eb81266ec23c.md)


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Canonical: https://rewindex.com/company/workos/incidents/ybw8f68pmx47 · Markdown: https://rewindex.com/company/workos/incidents/ybw8f68pmx47.md · JSON: https://rewindex.com/api/v1/companies/workos/incidents/ybw8f68pmx47 · Generated 2026-10-18T10:28:50.222Z