# WorkOS: Major incident: Emails being delivered with empty copy

**Summary:** Some WorkOS AuthKit emails, including invitations, displayed empty copy in some email clients. WorkOS rated the incident major; it ran from 2026-05-12 19:14 UTC to 2026-05-12 20:29 UTC, lasting 1 h 15 min. WorkOS applied a fix and confirmed newly sent emails displayed properly in Gmail again. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-05-12 19:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rgdlkn8ysn1s](https://stspg.io/rgdlkn8ysn1s)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/ybw8f68pmx47@4b75d4bec1b8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Emails being delivered with empty copy
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-12 19:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-12 20:29 UTC
```

**6. Added: Affected components**

```diff
+ AuthKit, Core Services - AuthKit
```

**7. Added: Update** (investigating) · 2026-05-12 19:14 UTC

```diff
+ We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
```

**8. Added: Update** (investigating) · 2026-05-12 19:37 UTC

```diff
+ We are investigating reports of AuthKit emails rendering with no copy in some email clients.
```

**9. Added: Update** (identified) · 2026-05-12 19:43 UTC

```diff
+ We've identified the issue and are applying a fix.
```

**10. Added: Update** (resolved) · 2026-05-12 20:29 UTC

```diff
+ Newly-sent emails from WorkOS are now displaying properly in Gmail again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-12 19:14 UTC | Major incident: Emails being delivered with empty copy (this change) | degradation |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i17eb81266ec23c · Markdown: https://rewindex.com/change/i17eb81266ec23c.md · JSON: https://rewindex.com/api/v1/changes/i17eb81266ec23c · Generated 2026-10-18T02:55:20.852Z