WorkOS: Delayed Webhook Deliveries

Impact: majorStatus: resolvedStarted 2026-01-02 20:48 UTCResolved 2026-01-03 14:20 UTC (18 h)4 updatesSource: stspg.io

Summary

WorkOS reported major delays affecting some webhook event types in AuthKit and Core Services - AuthKit, from 2026-01-02 20:48 UTC to 2026-01-03 14:20 UTC (17 h 31 min). Directory Sync and Magic Auth code functionality were unaffected. WorkOS increased processing capacity, and webhook delivery latencies returned to normal.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AuthKitCore Services - AuthKit

Timeline of updates

investigating2026-01-02 20:48 UTC
We are investigating delays in webhook event delivery affecting some webhook event types. Directory Sync and Magic Auth code functionality are operating normally and are not impacted.
identified2026-01-03 01:03 UTC
We've identified the issue causing webhook delivery delays and have increased processing capacity.
monitoring2026-01-03 02:10 UTC
Our team is actively monitoring webhook processing and we're seeing steady progress as our increased processing capacity takes effect. The backlog of pending webhooks is decreasing, and we expect continued improvement over the next several hours.
resolved2026-01-03 14:20 UTC
Webhook delivery latencies have returned to normal levels. Please contact support if you are still experiencing delays.

Rewindex changes for this incident

Major incident: Delayed Webhook Deliveries 2026-01-02 20:48 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). WorkOS profile · Recent WorkOS incidents · Markdown · JSON