# WorkOS: Major incident: Delayed Webhook Deliveries

**Summary:** WorkOS reported major delays affecting some webhook event types in AuthKit and Core Services - AuthKit, from 2026-01-02 20:48 UTC to 2026-01-03 14:20 UTC (17 h 31 min). Directory Sync and Magic Auth code functionality were unaffected. WorkOS increased processing capacity, and webhook delivery latencies returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-01-02 20:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3vxhbns375mq](https://stspg.io/3vxhbns375mq)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/nsgbwxpwt87g@0097e80f152e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Delayed Webhook Deliveries
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-02 20:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-03 14:20 UTC
```

**6. Added: Affected components**

```diff
+ AuthKit, Core Services - AuthKit
```

**7. Added: Update** (investigating) · 2026-01-02 20:48 UTC

```diff
+ We are investigating delays in webhook event delivery affecting some webhook event types. Directory Sync and Magic Auth code functionality are operating normally and are not impacted.
```

**8. Added: Update** (identified) · 2026-01-03 01:03 UTC

```diff
+ We've identified the issue causing webhook delivery delays and have increased processing capacity.
```

**9. Added: Update** (monitoring) · 2026-01-03 02:10 UTC

```diff
+ Our team is actively monitoring webhook processing and we're seeing steady progress as our increased processing capacity takes effect. The backlog of pending webhooks is decreasing, and we expect continued improvement over the next several hours.
```

**10. Added: Update** (resolved) · 2026-01-03 14:20 UTC

```diff
+ Webhook delivery latencies have returned to normal levels. Please contact support if you are still experiencing delays.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-02 20:48 UTC | Major incident: Delayed Webhook Deliveries (this change) | degradation |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iad3e0c928a309b · Markdown: https://rewindex.com/change/iad3e0c928a309b.md · JSON: https://rewindex.com/api/v1/changes/iad3e0c928a309b · Generated 2026-10-18T03:55:53.457Z