Rewindex

ChangesRetell AICall and API failures due to Stripe outage

Retell AI: Major incident: Call and API failures due to Stripe outage

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Call and API failures due to Stripe outage
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-12-16 15:10 UTC
AddedResolved time#5
Before: not present
After: 2025-12-16 15:40 UTC
AddedAffected components#6
Before: not present
After: API, End to End Calling - Phone Call, End to End Calling - Web Call, Phone Call, Web Call
AddedUpdatemonitoring#7
Before: not present
After: For around 30 minutes, calls and API requests failed due to an issue with Stripe. The outage occurred between 7:10 and 7:40 PST. This has been identified as an outage from our payment provider (Stripe). We are continuing to monitor the situation.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Tuesday, December 16, 2025

1 incident change

All Retell AI changesRetell AI profileMarkdownJSON