Companies/Retell AI/Incidents

Retell AI: Call and API failures due to Stripe outage

Affected components: End to End Calling - Phone CallPhone CallAPIEnd to End Calling - Web CallWeb Call

Timeline of updates

1. monitoring2025-12-16 15:10 UTC

   For around 30 minutes, calls and API requests failed due to an issue with Stripe. The outage occurred between 7:10 and 7:40 PST. This has been identified as an outage from our payment provider (Stripe). We are continuing to monitor the situation.

2. resolved2025-12-16 15:40 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Dec 16, 2025Major incident: Call and API failures due to Stripe outage

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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