# Retell AI: Call and API failures due to Stripe outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-16 15:10 UTC · Resolved: 2025-12-16 15:40 UTC · Duration: 31 min
- Updates: 2 · Affected components: End to End Calling - Phone Call, Phone Call, API, End to End Calling - Web Call, Web Call
- [Vendor status page: https://stspg.io/cczs6g7ty625](https://stspg.io/cczs6g7ty625)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **monitoring** 2025-12-16 15:10 UTC: For around 30 minutes, calls and API requests failed due to an issue with Stripe. The outage occurred between 7:10 and 7:40 PST. This has been identified as an outage from our payment provider (Stripe). We are continuing to monitor the situation.
- **resolved** 2025-12-16 15:40 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-16 15:10 UTC: [Major incident: Call and API failures due to Stripe outage](https://rewindex.com/change/i6fa3226bb5c9bb.md)


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Canonical: https://rewindex.com/company/retell-ai/incidents/pgz8gxxs8kf6 · Markdown: https://rewindex.com/company/retell-ai/incidents/pgz8gxxs8kf6.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/pgz8gxxs8kf6 · Generated 2026-10-20T00:06:38.009Z