What vendors changed

New RelicAlert Irregularities in the US Region

New Relic reported a major degradation causing false alerts and false loss of signal notifications in the US; earlier updates also cited EU customers. The incident ran from 2025-12-18 23:30 UTC to 2025-12-19 02:21 UTC (2 h 51 min). A fix was implemented, and services returned to normal.

Box[Major] Issues with Box Sign

Box reported a major degradation affecting Box Sign and Box Web Application - Box Sign, starting at 2025-12-18 00:21 UTC and resolved at 2025-12-18 00:45 UTC (23 min). Box said affected services were restored to full functionality; it identified an underlying cause but did not specify it in the available evidence.

CCanvaSome users may experience an error upon accessing their Canva designs.

Some users encountered errors accessing Canva designs in a critical-impact incident that started at 2025-12-17 22:25 UTC and was resolved at 2025-12-18 01:50 UTC, lasting 3 h 24 min. Canva reported a fix and recovery at 12-17 23:28 UTC; no cause was stated.

KKlaviyoTemplate Cloning Functionality

Klaviyo reported a major incident affecting template cloning from the Template Library (Email Sending - Email Content), starting 2025-12-17 01:11 UTC and resolved at 2025-12-17 01:49 UTC (37 min). Engineering identified the cause, began implementing a fix, and later confirmed template cloning was fully restored.

Box[Critical] Issues with multiple Box services

Box reported a critical outage affecting Login/SSO, API, Box Notes and other services, with slowness and temporary unavailability. It ran from 2025-12-17 00:57 UTC to 2025-12-17 04:31 UTC (3 h 33 min); all affected services were restored. The postmortem linked the issue to an attempted rollback of a diagnostic change.

RRipplingGeneral service degradation

Rippling reported critical general service degradation affecting the Rippling App from 2025-12-16 18:47 UTC to 2025-12-16 22:35 UTC, lasting 3 h 48 min. A fix was implemented by 12-16 19:24 UTC, and the incident was resolved; no cause was stated.

CCrusoeVMs throwing Device Not Ready errors in eu-iceland1-a

GustoWe are aware that customers may be experiencing issues when accessing Gusto.

Gusto reported a critical access outage affecting API, Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR, starting at 2025-12-16 18:16 UTC and resolved at 2025-12-16 20:57 UTC; the recorded duration was 2 h 40 min. A fix was implemented by 12-16 20:38 UTC, and customers were asked to retry access and contact support for remaining issues.

SquarespaceNon-English Template Front Sites

Squarespace reported a major outage affecting loading of non-English template front sites at squarespace.com, starting 2025-12-16 15:35 UTC and resolved at 2025-12-16 19:32 UTC, lasting 3 h 57 min. A fix was implemented by 18:50 UTC; no cause was stated.

HHexIssue loading displays in some published apps

Hex reported a major incident affecting display loading in some published apps on the Main site, starting at 2025-12-16 15:11 UTC. A fix was implemented, and the incident was resolved at 2025-12-16 17:43 UTC after 2 h 31 min.

RRetell AICall and API failures due to Stripe outage

SSegmentSnowflake RETL sources and Warehouse Destinations are failing due to Snowflake Outage

Segment reported a major outage affecting Snowflake RETL sources and Warehouse Destinations, with Linked Audiences, Linked Events, Reverse ETL and Warehouse Destinations affected in EU and US. Attributed to a Snowflake outage, it ran from 2025-12-16 06:37 UTC to 2025-12-16 16:55 UTC, lasting 10 h 17 min; Segment marked it resolved without specifying a fix.

DDrataBackground tasks delayed

Drata reported a major degradation in background job processing affecting downloads and policy approvals, starting 2025-12-16 00:24 UTC. The incident lasted 2 h 57 min and was resolved at 2025-12-16 03:22 UTC; Drata reported mitigation at 01:02 UTC and confirmed a fix was deployed at resolution.

WiseSandbox Error

PPinecone[Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexes

Pinecone reported a major outage causing 5xx errors on read and write operations for some Serverless indexes in GCP europe-west4. It started at 2025-12-15 10:39 UTC and was resolved at 2025-12-15 22:02 UTC, lasting 11 h 22 min; a fix was implemented, but no cause was stated.

UUnbounceLive ubpages.com Pages Not Loading

Unbounce reported a major Page Servers outage affecting live ubpages.com pages; visitors could encounter errors, while other domains were unaffected. It started at 2025-12-15 05:36 UTC and resolved at 2025-12-15 07:45 UTC, lasting 2 h 8 min. Unbounce recommended pausing affected campaigns, implemented a resolution, and confirmed traffic returned to normal.

SSalesforceService Disruption: Core Service

DatadogDelayed Processes data

Datadog reported a major degradation in Metrics and Infra Monitoring: increased Processes data latency caused possible Process Monitoring data delays or gaps, and related monitors were temporarily disabled to prevent spurious alerts. It started at 2025-12-12 21:49 UTC and lasted 1 h 54 min, resolving at 2025-12-12 23:43 UTC after a fix was implemented.

SSalesforceService Disruption: Core Service

SSecureframePersonnel Page Crashing for US/UK users

Secureframe’s Personnel Page was crashing for US/UK users in the Web Application, with impact rated major. The incident started at 2025-12-12 18:51 UTC and was resolved at 2025-12-12 21:12 UTC, lasting 2 h 21 min. Secureframe validated a fix and announced deployment to Production code and all regions before reporting resolution.

DatadogDelayed APM metric ingestion

Datadog reported a major APM and process metric ingestion delay starting 2025-12-12 18:37 UTC, affecting monitor evaluation and causing some incorrect alerts. The incident was resolved at 2025-12-12 21:52 UTC after 3 h 15 min; APM impact ended, while remaining live process data impact was tracked in a separate incident.

RRunwayIssues affecting Aleph generations

Runway reported a major incident affecting Aleph generations across App, Backend, and Public API, potentially affecting API customers. It started at 2025-12-12 10:40 UTC and was resolved at 2025-12-12 13:18 UTC, lasting 2 h 38 min. Runway said it identified the root cause but did not specify the cause or fix.

Trello500 Errors being experienced by Trello users

Trello reported a critical disruption starting 2025-12-12 06:40 UTC and lasting 1 h 1 min, with 500 errors and service disruptions affecting web and mobile users. The postmortem attributed errors and slow loading to a dependency library upgrade causing high resource usage; rolling back the library restored service.

DDrataSafeBase AI Questionnaire Service (AIQA) Down

SafeBase’s AIQA, Ask AI, and AI Search features were affected by a Google Cloud Vertex AI API outage, rated critical by the vendor. The incident started at 2025-12-11 13:36 UTC and was resolved at 2025-12-11 22:41 UTC, lasting 9 h 4 min. The vendor reported Google’s fix restored its pipelines before monitoring.

Help ScoutConnections Issues

Help Scout reported a major connection incident affecting Beacon, Docs Sites and Web App, with slow page loads and timeouts reported in the web app. It started at 2025-12-11 12:06 UTC, lasted 59 min, and was resolved at 2025-12-11 13:06 UTC; performance was stable, but the identified root cause was not disclosed.

Bunny.netStorage Issues in Brazil Region

Bunny.net reported a major Edge Storage outage affecting its Brazil storage nodes, starting at 2025-12-11 08:56 UTC and resolved at 2025-12-11 09:02 UTC, lasting 6 minutes. The vendor said a transient networking issue was addressed.

ConfluenceErrors installing Connect on Forge Apps in Confluence

Confluence reported a critical incident blocking Connect on Forge app installations and potentially cloud migrations including Confluence Apps; currently installed apps were not expected to be affected. It started at 2025-12-11 01:08 UTC and resolved at 2025-12-11 04:37 UTC, lasting 3 h 28 min. A problematic change was rolled back, and app installation behavior was verified as working.

GitLabIncrease in errors when using SSH signatures

UpstashConnectivity issue impacting Regional Databases in US-East-1

Upstash reported a major connectivity incident affecting Regional Databases in US-East-1 from 2025-12-10 11:50 UTC to 2025-12-10 12:08 UTC, lasting 17 min. Database replicas had connectivity issues with each other and were successfully reconnected; other regions and Global databases were not impacted.

LLlamaIndex[LlamaCloud EU] Partial outage on Index

IInfluxData (InfluxDB Cloud)Query errors in AWS eu-central-1 (Serverless)

MatillionScheduled Pipelines not triggering

Scheduled pipelines were not triggering across all Schedules, affecting the EU Region - Scheduler, Scheduler, and US Region - Scheduler. Matillion rated the incident major; it started at 2025-12-08 19:10 UTC and was resolved at 2025-12-08 20:41 UTC, lasting 1 h 30 min. No cause or fix was stated.

Squarespace3D Secure purchase attempts for subscriptions are failing

Squarespace reported a major Accounts & Billing outage in which 3D Secure subscription purchase attempts failed, preventing affected customers from completing purchases. It started at 2025-12-08 17:02 UTC and was resolved at 2025-12-08 18:23 UTC, lasting 1 h 20 min. Squarespace said the issue related to third-party services and 3D Secure payments; no specific fix was stated.

SanityVercel - Unable to create new Sanity integrations

A major Partner Integrations outage prevented creation of new Vercel integrations with Sanity; existing integrations were unaffected. It ran from 2025-12-08 09:50 UTC to 2025-12-08 18:58 UTC, lasting 9 h 8 min. Sanity applied updates that Vercel confirmed before resolution.

SSalesforceService Disruption: Core Service

SSvix[US only] Large messages (>300kb) experienced delayed delivery in the US region.

HHoneycombQuerying and Ingest issues in EU

Honeycomb reported a major EU incident affecting event ingest, querying, Activity Log, and Trigger & SLO alerting, starting 2025-12-05 20:49 UTC and lasting 11 days 18 h. Some environments saw elevated ingest errors and delayed notifications; Honeycomb reported a critical loss of Kafka redundancy and migrated to a new Kafka cluster, with all systems operational at resolution.

PPinecone[Serverless][GCP][us-central1] 5xx errors on some read operations for some namespaces

Pinecone reported a major incident affecting Serverless Indexes in GCP us-central1, with 5xx errors on some read operations for some namespaces. It ran from 2025-12-05 18:36 UTC to 2025-12-05 20:42 UTC, lasting 2 h 6 min. A fix was implemented by 20:01 UTC; no cause was stated.

MatillionAuthentication issues impacting login into Designer and Hub

Matillion reported a critical authentication outage affecting login to Designer and Hub from 2025-12-05 11:24 UTC to 2025-12-05 12:31 UTC, lasting 1 h 6 min. Scheduled pipelines were not impacted. Matillion identified the issue, reported implementing a fix, and marked the incident resolved.

SSecureframeIncreased error rates with loginEvent

Secureframe reported a major incident affecting Web Application logins, with increased error rates starting at 2025-12-05 09:22 UTC. A fix was implemented at 09:27 UTC, and the incident was resolved at 2025-12-05 09:36 UTC; the reported duration was 13 min.

MakeMake services currently not accessibleEvent

Make reported a major outage affecting website access, login and all execution zones, with webhook receipt limited, starting 2025-12-05 09:18 UTC and resolved at 2025-12-05 10:31 UTC (1 h 12 min). Make suspected Cloudflare; access returned following Cloudflare’s reported fix. Some scenarios may have been automatically disabled after repeated third-party errors, warranting customer checks.

LLatticeIssue with upstream providerEvent

Lattice reported a critical outage of the Lattice Application caused by an upstream Cloudflare issue, starting at 2025-12-05 09:16 UTC and resolved at 2025-12-05 09:30 UTC (13 min). Cloudflare reported implementing a fix, and Lattice confirmed the application was loading successfully.

CloudinaryCloudinary Support Portal OutageEvent

Cloudinary reported a critical Support Site outage starting 2025-12-05 09:16 UTC, preventing affected users from viewing tickets or submitting requests. The portal was back online at 09:24 UTC; the incident was resolved at 2025-12-05 14:04 UTC, with a recorded duration of 4 h 48 min. Cloudinary services were unaffected, and existing tickets and data remained safe.

DDrataIssues loading Drata sites due to upstream provider outageEvent

Drata reported a critical outage affecting loading of app.drata.com, drata.com and Trust Center pages due to a Cloudflare outage. It started at 2025-12-05 09:11 UTC and lasted 9 min, resolving at 2025-12-05 09:20 UTC after Cloudflare implemented a fix; Drata confirmed all sites were working as expected.

CCanvaCanva is down due to Cloudflare outageEvent

Canva reported a critical outage caused by a Cloudflare outage, starting at 2025-12-05 09:09 UTC and lasting 33 min. Services fully recovered by 2025-12-05 09:42 UTC, when Canva confirmed all systems were operational.

AAshbyAshby Unavailable Due to Upstream ProviderEvent

Ashby reported a critical outage preventing users from accessing ashbyhq.com and job boards due to upstream provider issues. It started at 2025-12-05 09:07 UTC and was resolved at 2025-12-05 09:46 UTC, lasting 39 min; Ashby reported upstream provider recovery and monitored before resolution.

WiseService unavailableEvent

UpstashUpstash Console and Context7 Console is Currently Experiencing issuesEvent

Upstash reported a critical outage affecting Upstash Console and Context7 Console, starting at 2025-12-05 09:03 UTC and resolved at 2025-12-05 09:18 UTC, with a computed duration of 14 min. An upstream provider confirmed an incident; no specific fix was stated.

PrismaPrisma Console is experiencing a partial outageEvent

PostmanPostman is not loadingEvent

Postman was not loading for users in a critical outage affecting listed services in Europe and the US, starting 2025-12-05 09:03 UTC and resolved at 2025-12-05 09:27 UTC (computed duration: 23 min). Postman reported investigating increased error rates from a vendor and implemented a fix at 09:15 UTC.