Changes / Cloudinary / Cloudinary Support Portal Outage
Cloudinary: Critical incident: Cloudinary Support Portal Outage
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Cloudinary Support Portal Outage
Before: not present
After: critical
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After: resolved
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After: 2025-12-05 09:16 UTC
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After: 2025-12-05 14:04 UTC
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After: Support Site
Before: not present
After: We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal.
Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.
Before: not present
After: Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
Before: not present
After: Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Cloudinary Support Portal Outage (this change) | Major incident |
All Cloudinary changes → · Cloudinary profile · Markdown · JSON