# Cloudinary: Critical incident: Cloudinary Support Portal Outage

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-05 09:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wln9ldxc9fdt](https://stspg.io/wln9ldxc9fdt)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/lzfd7d4c49tf@88e3150d0ad2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Cloudinary Support Portal Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-05 09:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-05 14:04 UTC
```

**6. Added: Affected components**

```diff
+ Support Site
```

**7. Added: Update** (investigating) · 2025-12-05 09:16 UTC

```diff
+ We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.
```

**8. Added: Update** (identified) · 2025-12-05 09:24 UTC

```diff
+ Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
```

**9. Added: Update** (monitoring) · 2025-12-05 09:24 UTC

```diff
+ Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
```

**10. Added: Update** (resolved) · 2025-12-05 14:04 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-05 09:16 UTC | Critical incident: Cloudinary Support Portal Outage (this change) | outage |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie4c74e281f18d3 · Markdown: https://rewindex.com/change/ie4c74e281f18d3.md · JSON: https://rewindex.com/api/v1/changes/ie4c74e281f18d3 · Generated 2026-10-17T23:52:06.643Z