Changes / Confluence / Errors installing Connect on Forge Apps in Confluence
Confluence: Critical incident: Errors installing Connect on Forge Apps in Confluence
Summary
Confluence reported a critical incident blocking Connect on Forge app installations and potentially cloud migrations including Confluence Apps; currently installed apps were not expected to be affected. It started at 2025-12-11 01:08 UTC and resolved at 2025-12-11 04:37 UTC, lasting 3 h 28 min. A problematic change was rolled back, and app installation behavior was verified as working.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Errors installing Connect on Forge Apps in Confluence
Before: not present
After: critical
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After: resolved
Before: not present
After: 2025-12-11 01:08 UTC
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After: 2025-12-11 04:37 UTC
Before: not present
After: Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
Before: not present
After: We are aware that customers are currently experiencing installation failures when attempting to install Connect on Forge apps into Confluence. Our team is investigating with urgency and we will provide an update within the hour.
Before: not present
After: Our team has identified a root cause for this issue, and have now commenced a rollback of the problematic change and verifying that this is resolved.
There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue.
We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status.
Before: not present
After: The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Errors installing Connect on Forge Apps in Confluence (this change) Confluence reported a critical incident blocking Connect on Forge app installations and potentially cloud migrations including Confluence Apps; currently installed apps were not expected to be affected. It started at 2025-12-11 01:08 UTC and resolved at 2025-12-11 04:37 UTC, lasting 3 h 28 min. A problematic change was rolled back, and app installation behavior was verified as working. | Major incident |
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