# Confluence: Critical incident: Errors installing Connect on Forge Apps in Confluence

**Summary:** Confluence reported a critical incident blocking Connect on Forge app installations and potentially cloud migrations including Confluence Apps; currently installed apps were not expected to be affected. It started at 2025-12-11 01:08 UTC and resolved at 2025-12-11 04:37 UTC, lasting 3 h 28 min. A problematic change was rolled back, and app installation behavior was verified as working. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-11 01:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ysrb4l3hwp9h](https://stspg.io/ysrb4l3hwp9h)
- [Company: Confluence](https://rewindex.com/company/confluence.md)
- Versions: before (none: first archived) → after incident\_version:98/vdtwv7lfpgmk@6eba01b6bfac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors installing Connect on Forge Apps in Confluence
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-11 01:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-11 04:37 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
```

**7. Added: Update** (investigating) · 2025-12-11 01:08 UTC

```diff
+ We are aware that customers are currently experiencing installation failures when attempting to install Connect on Forge apps into Confluence. Our team is investigating with urgency and we will provide an update within the hour.
```

**8. Added: Update** (identified) · 2025-12-11 02:08 UTC

```diff
+ Our team has identified a root cause for this issue, and have now commenced a rollback of the problematic change and verifying that this is resolved. There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue. We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status.
```

**9. Added: Update** (resolved) · 2025-12-11 04:37 UTC

```diff
+ The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-11 01:08 UTC | Critical incident: Errors installing Connect on Forge Apps in Confluence (this change) | outage |

All Confluence changes: [timeline](https://rewindex.com/company/confluence/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i014cab661b94f9 · Markdown: https://rewindex.com/change/i014cab661b94f9.md · JSON: https://rewindex.com/api/v1/changes/i014cab661b94f9 · Generated 2026-10-18T02:55:20.550Z