Confluence: Errors installing Connect on Forge Apps in Confluence

Impact: criticalStatus: resolvedStarted 2025-12-11 01:08 UTCResolved 2025-12-11 04:37 UTC (3.5 h)3 updatesSource: stspg.io

Summary

Confluence reported a critical incident blocking Connect on Forge app installations and potentially cloud migrations including Confluence Apps; currently installed apps were not expected to be affected. It started at 2025-12-11 01:08 UTC and resolved at 2025-12-11 04:37 UTC, lasting 3 h 28 min. A problematic change was rolled back, and app installation behavior was verified as working.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: NotificationsSearchView ContentCloud to Cloud Migrations - Copy Product DataConfluence AutomationsAndroid AppMobile - Android AppServer to Cloud Migrations - Copy Product DataPurchasing & LicensingiOS AppMobile - iOS AppAuthentication and User ManagementAdministrationSignupMarketplace AppsCommentsCreate and Edit

Timeline of updates

investigating2025-12-11 01:08 UTC
We are aware that customers are currently experiencing installation failures when attempting to install Connect on Forge apps into Confluence. Our team is investigating with urgency and we will provide an update within the hour.
identified2025-12-11 02:08 UTC
Our team has identified a root cause for this issue, and have now commenced a rollback of the problematic change and verifying that this is resolved. There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue. We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status.
resolved2025-12-11 04:37 UTC
The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused.

Rewindex changes for this incident

Critical incident: Errors installing Connect on Forge Apps in Confluence 2025-12-11 01:08 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Confluence profile · Recent Confluence incidents · Markdown · JSON