# Confluence: Errors installing Connect on Forge Apps in Confluence

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-11 01:08 UTC · Resolved: 2025-12-11 04:37 UTC · Duration: 3.5 h
- Updates: 3 · Affected components: Notifications, Search, View Content, Cloud to Cloud Migrations - Copy Product Data, Confluence Automations, Android App, Mobile - Android App, Server to Cloud Migrations - Copy Product Data, Purchasing & Licensing, iOS App, Mobile - iOS App, Authentication and User Management, Administration, Signup, Marketplace Apps, Comments, Create and Edit
- [Vendor status page: https://stspg.io/ysrb4l3hwp9h](https://stspg.io/ysrb4l3hwp9h)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Summary

Confluence reported a critical incident blocking Connect on Forge app installations and potentially cloud migrations including Confluence Apps; currently installed apps were not expected to be affected. It started at 2025-12-11 01:08 UTC and resolved at 2025-12-11 04:37 UTC, lasting 3 h 28 min. A problematic change was rolled back, and app installation behavior was verified as working. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-11 01:08 UTC: We are aware that customers are currently experiencing installation failures when attempting to install Connect on Forge apps into Confluence. Our team is investigating with urgency and we will provide an update within the hour.
- **identified** 2025-12-11 02:08 UTC: Our team has identified a root cause for this issue, and have now commenced a rollback of the problematic change and verifying that this is resolved. There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue. We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status.
- **resolved** 2025-12-11 04:37 UTC: The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused.

## Rewindex changes for this incident

- 2025-12-11 01:08 UTC: [Critical incident: Errors installing Connect on Forge Apps in Confluence](https://rewindex.com/change/i014cab661b94f9.md)


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Canonical: https://rewindex.com/company/confluence/incidents/vdtwv7lfpgmk · Markdown: https://rewindex.com/company/confluence/incidents/vdtwv7lfpgmk.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/vdtwv7lfpgmk · Generated 2026-10-18T10:25:18.860Z