Changes / Ashby / Ashby Unavailable Due to Upstream Provider

Ashby: Critical incident: Ashby Unavailable Due to Upstream Provider

Summary

Ashby reported a critical outage preventing users from accessing ashbyhq.com and job boards due to upstream provider issues. It started at 2025-12-05 09:07 UTC and was resolved at 2025-12-05 09:46 UTC, lasting 39 min; Ashby reported upstream provider recovery and monitored before resolution.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Ashby Unavailable Due to Upstream Provider
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-12-05 09:07 UTC
AddedResolved time#5
Before: not present
After: 2025-12-05 09:46 UTC
AddedAffected components#6
Before: not present
After: AI Notetaker, Analytics, Ashby API, Ashby APIs - Ashby API, Ashby APIs - Job Post API, Ashby APIs - Reports API, Ashby Products - AI Notetaker, Ashby Products - Analytics, Ashby Products - Chrome Extension, Ashby Products - Hosted Job Boards, Ashby Products - Mobile, Ashby Products - Recruiting, Ashby Products - Scheduling, Chrome Extension, Hosted Job Boards, Job Post API, Mobile, Recruiting, Reports API, Scheduling
AddedUpdateinvestigating#7
Before: not present
After: Users are unable to access ashbyhq.com and job boards due to issues with an upstream provider
AddedUpdatemonitoring#8
Before: not present
After: We are seeing recovery from our upstream provider, and we are monitoring the results.
AddedUpdatemonitoring#9
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdatemonitoring#10
Before: not present
After: We are seeing recovery from our upstream provider, and we are monitoring the results.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Ashby Unavailable Due to Upstream Provider (this change)
Ashby reported a critical outage preventing users from accessing ashbyhq.com and job boards due to upstream provider issues. It started at 2025-12-05 09:07 UTC and was resolved at 2025-12-05 09:46 UTC, lasting 39 min; Ashby reported upstream provider recovery and monitored before resolution.
Major incident

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