# Ashby: Critical incident: Ashby Unavailable Due to Upstream Provider

**Summary:** Ashby reported a critical outage preventing users from accessing ashbyhq.com and job boards due to upstream provider issues. It started at 2025-12-05 09:07 UTC and was resolved at 2025-12-05 09:46 UTC, lasting 39 min; Ashby reported upstream provider recovery and monitored before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-05 09:07 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/thk71xqxqxr7](https://stspg.io/thk71xqxqxr7)
- [Company: Ashby](https://rewindex.com/company/ashby.md)
- Versions: before (none: first archived) → after incident\_version:224/n9cy36y078tr@5fead2230a88
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ashby Unavailable Due to Upstream Provider
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-05 09:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-05 09:46 UTC
```

**6. Added: Affected components**

```diff
+ AI Notetaker, Analytics, Ashby API, Ashby APIs - Ashby API, Ashby APIs - Job Post API, Ashby APIs - Reports API, Ashby Products - AI Notetaker, Ashby Products - Analytics, Ashby Products - Chrome Extension, Ashby Products - Hosted Job Boards, Ashby Products - Mobile, Ashby Products - Recruiting, Ashby Products - Scheduling, Chrome Extension, Hosted Job Boards, Job Post API, Mobile, Recruiting, Reports API, Scheduling
```

**7. Added: Update** (investigating) · 2025-12-05 09:07 UTC

```diff
+ Users are unable to access ashbyhq.com and job boards due to issues with an upstream provider
```

**8. Added: Update** (monitoring) · 2025-12-05 09:19 UTC

```diff
+ We are seeing recovery from our upstream provider, and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2025-12-05 09:20 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (monitoring) · 2025-12-05 09:31 UTC

```diff
+ We are seeing recovery from our upstream provider, and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-12-05 09:46 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-05 09:07 UTC | Critical incident: Ashby Unavailable Due to Upstream Provider (this change) | outage |

All Ashby changes: [timeline](https://rewindex.com/company/ashby/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0131396d53487b · Markdown: https://rewindex.com/change/i0131396d53487b.md · JSON: https://rewindex.com/api/v1/changes/i0131396d53487b · Generated 2026-10-18T03:32:08.792Z