- Status page says
- Operational since Oct 19
- Last 90 days
- 3 incidents, 1 major or critical
- Rewrites caught
- None so far
- Next deprecation
- None announced
Select a day to jump to its incidents below.
How LlamaIndex reports incidents
Compared with the 152 vendors that have enough incidents to compare. Each tick is one vendor; lower is better on every line.
Provisional. Built nightly from every archived version of each incident, last on Oct 19. Compare all vendors
- First posted only after it was over
- 4% 2 of the 50 incidents we have in full detail
The first update already said resolved. Typical vendor: 6%.
LlamaIndex: around the middle.
- Time to resolve
- 1 h 27 min median; 9 in 10 within 3 h 9 min
From the vendor’s own start and resolve times, last 365 days. Typical vendor: 2 h.
LlamaIndex: around the middle.
- Major or critical incidents
- 1.4 a month 17 in the last 365 days
Impact as the vendor labels it. Typical vendor: 1.2 a month.
LlamaIndex: around the middle.
- Rewrites caught
- None so far
Counts, not a rate: 10-minute tracking began Oct 17, so there are too few events to compare yet.
Dependencies
What LlamaIndex relies on and who relies on LlamaIndex, as observed in status-page incidents: who they blame, where they say they run, and who fails at the same time. Observed, not verified.
LlamaIndex depends on
| Provider | Evidence | Signal |
|---|---|---|
| AWS | blamed in 3 incidents; together in 3 outage events “…Major service degradation due to AWS outage This incident has been resolved. A fix has been implemented and we are monitoring the results. This incident has been resolved. We are continuing to monitor…” incident | Likely |
| Google Gemini / Vertex AI | blamed in 1 incident; together in 1 outage event “…LlamaParse - Gemini 2.0 Flash Google solved the issue regarding Gemini 2.0 Flash. Gemini 2.0 Flash seems to be down with this message: {"status":503,"statusText":"Service Unavailable"} We're investiga…” incident | Likely |
| OpenAI | blamed in 1 incident; together in 1 outage event “…LlamaParse features impacted by OpenAI outage OpenAI API has largely recovered https://status.openai.com/…” incident | Likely |
| Red Hat | blamed in 1 incident “…. This incident has been resolved. We're seeing degraded performance caused by an ongoing Red Hat Quay incident affecting our autoscaling…” incident | Likely |
Outage events: AWS, Jul 16 (timing), AWS us-east-1, May 8 (timing), AWS us-east-1, Oct 20, 2025, Google Gemini / Vertex AI, Sep 29, 2025 (timing), Google Cloud, Jun 12, 2025 (timing), OpenAI, Dec 11, 2024, Vercel, Aug 7, 2024.
Strong: same company, or blamed in two separate outages. Likely: blamed once, or named as hosting and failing together. Weak: listed as a subprocessor, integration-only, or failing together repeatedly without being named.
Changes and edits
Incidents LlamaIndex rewrote or removed, and notable changes to the pages we watch.
Struck in red is what LlamaIndex removed. Blue is what they added.
Thursday, September 17
1 incident change
- MajorMajor incident
Thursday, July 16
1 incident change
- CriticalCritical incident
Wednesday, June 24
1 incident change
- MajorMajor incident
Tuesday, June 16
1 incident change
- MajorMajor incident
Wednesday, June 3
1 incident change
- CriticalCritical incident
Sunday, May 31
1 incident change
- MajorMajor incident
Wednesday, March 11
1 incident change
- MajorMajor incident
Tuesday, March 10
1 incident change
- MajorMajor incident
Friday, March 6
1 incident change
- MajorMajor incident
Tuesday, March 3
1 incident change
- MajorMajor incident
Pricing and pages we watch
No pricing, trust or legal pages tracked for LlamaIndex.
Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
The Weekly Rewind: one short weekly email on what changed at LlamaIndex and the other vendors we track, including silent edits. Subscribe (opens in new tab)
Incidents
72 incidents since Aug 7, 2024, 35 of them major or critical. Maintenance is left out.
Per year, major and critical in amber:
2024: 9 incidents, 3 major or critical; 2025: 38 incidents, 19 major or critical; 2026: 25 incidents, 13 major or critical
Tuesday, September 29
1 incident
- Minor, 1 h 44 minMinor incident
Thursday, September 17
1 incident, 1 major or critical
- Major, 1 h 41 minMajor incident
Thursday, July 30
1 incident
- Minor, 12 minMinor incident
Thursday, July 16
1 incident, 1 major or critical
- Critical, 38 minCritical incident
Tuesday, July 14
1 incident
- Minor, 11 minMinor incident
Thursday, July 2
1 incident
- Minor, 1 h 59 minMinor incident
Wednesday, June 24
1 incident, 1 major or critical
- Major, 2 h 6 minMajor incident
Tuesday, June 16
1 incident, 1 major or critical
- Major, 9 minMajor incident
Thursday, June 4
1 incident
- No impact listed, 1 h 47 minIncident, no impact listed
Wednesday, June 3
1 incident, 1 major or critical
- Critical, 24 minCritical incident
Sunday, May 31
1 incident, 1 major or critical
- Major, 54 minMajor incident
Friday, May 8
1 incident
- Minor, 56 minMinor incident
Wednesday, May 6
2 incidents
- Minor, 1 h 6 minMinor incident
- No impact listed, under a minuteIncident, no impact listed
Tuesday, May 5
1 incident
- No impact listed, 4 minIncident, no impact listed
Tuesday, April 28
1 incident
- No impact listed, 22 minIncident, no impact listed
Tuesday, April 21
1 incident
- Minor, under a minuteMinor incident
Monday, March 16
1 incident
- No impact listed, 43 minIncident, no impact listed
Wednesday, March 11
1 incident, 1 major or critical
- Major, 1 h 39 minMajor incident
Tuesday, March 10
1 incident, 1 major or critical
- Major, 1 h 44 minMajor incident
Friday, March 6
1 incident, 1 major or critical
- Major, 2 h 2 minMajor incident
Tuesday, March 3
1 incident, 1 major or critical
- Major, 1 h 15 minMajor incident
Monday, March 2
2 incidents, 2 major or critical
- Major, 2 h 34 minMajor incident
- Major, 3 h 31 minMajor incident
Sunday, March 1
1 incident, 1 major or critical
- Critical, 2 h 53 minCritical incident
Tuesday, December 9, 2025
1 incident, 1 major or critical
- Major, 10 h 6 minMajor incident
Monday, December 8, 2025
1 incident
- Minor, 3 h 11 minMinor incident
Tuesday, December 2, 2025
1 incident
- Minor, 22 minMinor incident
Monday, December 1, 2025
1 incident
- Minor, 44 minMinor incident
Thursday, November 6, 2025
1 incident, 1 major or critical
- Critical, 50 minCritical incident
Monday, October 27, 2025
1 incident
- Minor, 1 h 39 minMinor incident
Monday, October 20, 2025
3 incidents, 2 major or critical
- Critical, 13 h 29 minCritical incident
- Major, 2 h 49 minMajor incident
- Minor, 30 minMinor incident
Thursday, October 16, 2025
1 incident, 1 major or critical
- Critical, 11 minCritical incident
Tuesday, October 14, 2025
1 incident, 1 major or critical
- Critical, 3 h 45 minCritical incident
Monday, September 29, 2025
1 incident
- Minor, 28 minMinor incident
Wednesday, September 24, 2025
1 incident
- Minor, 20 minMinor incident
Wednesday, August 20, 2025
1 incident
- No impact listed, 39 minIncident, no impact listed
Friday, July 25, 2025
1 incident
- Minor, 15 minMinor incident
Thursday, June 12, 2025
1 incident, 1 major or critical
- Major, 51 minMajor incident
Friday, June 6, 2025
1 incident
- Minor, 41 minMinor incident
Tuesday, June 3, 2025
1 incident, 1 major or critical
- Major, 1 h 27 minMajor incident
Sunday, June 1, 2025
1 incident, 1 major or critical
- Critical, 1 h 46 minCritical incident
Thursday, May 29, 2025
1 incident, 1 major or critical
- Major, 1 h 23 minMajor incident
Wednesday, April 30, 2025
1 incident
- Minor, 5 h 32 minMinor incident
Tuesday, April 29, 2025
1 incident, 1 major or critical
- Critical, 3 h 33 minCritical incident
Thursday, April 10, 2025
2 incidents, 1 major or critical
- No impact listed, 41 minIncident, no impact listed
- Major, 1 h 16 minMajor incident
Wednesday, April 9, 2025
2 incidents, 1 major or critical
- No impact listed, 8 h 31 minIncident, no impact listed
- Major, 3 h 59 minMajor incident
Monday, March 24, 2025
1 incident, 1 major or critical
- Critical, 2 h 41 minCritical incident
Monday, March 10, 2025
1 incident, 1 major or critical
- Major, 49 minMajor incident
Monday, March 3, 2025
1 incident, 1 major or critical
- Critical, 25 minCritical incident
Thursday, February 27, 2025
2 incidents
- No impact listed, 1 h 50 minIncident, no impact listed
- No impact listed, 1 h 11 minIncident, no impact listed
Wednesday, February 26, 2025
1 incident, 1 major or critical
- Critical, 48 minCritical incident
Friday, February 21, 2025
1 incident
- No impact listed, 38 minIncident, no impact listed
Thursday, February 20, 2025
1 incident, 1 major or critical
- Major, 11 h 18 minMajor incident
Tuesday, February 4, 2025
1 incident
- No impact listed, 1 h 8 minIncident, no impact listed
Saturday, February 1, 2025
1 incident
- Minor, 13 h 23 minMinor incident
Thursday, January 30, 2025
1 incident, 1 major or critical
- Major, under a minuteMajor incident
Monday, January 20, 2025
1 incident
- Minor, 2 h 59 minMinor incident
Saturday, December 14, 2024
1 incident
- Minor, 46 minMinor incident
Thursday, December 12, 2024
1 incident, 1 major or critical
- Major, 5 h 24 minMajor incident
Tuesday, November 19, 2024
1 incident
- Minor, 20 h 13 minMinor incident
Monday, October 28, 2024
1 incident
- Minor, 1 h 19 minMinor incident
Thursday, October 10, 2024
1 incident
- No impact listed, 56 minIncident, no impact listed
Tuesday, September 17, 2024
1 incident
- Minor, under a minuteMinor incident
Monday, September 9, 2024
1 incident, 1 major or critical
- Major, 1 h 28 minMajor incident
Wednesday, August 7, 2024
2 incidents, 1 major or critical
- No impact listed, 53 minIncident, no impact listed
- Critical, 6 minCritical incident