Companies/LlamaIndex/Incidents

LlamaIndex: Currently down in EU and NA

Affected components: LlamaCloud - LlamaCloud Public APILlamaParse APILlamaCloud (EU) - LlamaParseLlamaCloud - LlamaParseLlamaCloud (EU) - LlamaCloud APILlamaParse API

Timeline of updates

1. investigating2026-03-01 13:31 UTC

   We are currently investigating the issue

2. investigating2026-03-01 13:52 UTC

   We are continuing to investigate this issue.

3. identified2026-03-01 13:53 UTC

   We have identified the issue, EU is now back online, US will be soon up.

4. monitoring2026-03-01 14:23 UTC

   We have identify the issue and deploy a fix. Service are going back to normal progressively

5. monitoring2026-03-01 14:28 UTC

   We are continuing to monitor for any further issues.

6. resolved2026-03-01 16:24 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Mar 1Critical incident: Currently down in EU and NA

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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