# LlamaIndex: Currently down in EU and NA

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-03-01 13:31 UTC · Resolved: 2026-03-01 16:24 UTC · Duration: 2.9 h
- Updates: 6 · Affected components: LlamaCloud - LlamaCloud Public API, LlamaParse API, LlamaCloud (EU) - LlamaParse, LlamaCloud - LlamaParse, LlamaCloud (EU) - LlamaCloud API, LlamaParse API
- [Vendor status page: https://stspg.io/r99bpmdybdby](https://stspg.io/r99bpmdybdby)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **investigating** 2026-03-01 13:31 UTC: We are currently investigating the issue
- **investigating** 2026-03-01 13:52 UTC: We are continuing to investigate this issue.
- **identified** 2026-03-01 13:53 UTC: We have identified the issue, EU is now back online, US will be soon up.
- **monitoring** 2026-03-01 14:23 UTC: We have identify the issue and deploy a fix. Service are going back to normal progressively
- **monitoring** 2026-03-01 14:28 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-03-01 16:24 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-03-01 13:31 UTC: [Critical incident: Currently down in EU and NA](https://rewindex.com/change/i9d1ae8290c7ef0.md)


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Canonical: https://rewindex.com/company/llamaindex/incidents/t71q3vg6zm0l · Markdown: https://rewindex.com/company/llamaindex/incidents/t71q3vg6zm0l.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/t71q3vg6zm0l · Generated 2026-10-19T23:17:06.915Z