Companies/LlamaIndex/Incidents

LlamaIndex: Degraded Performance: Elevated Error Rates

Affected components: LlamaCloud - LlamaCloud UILlamaParse UILlamaCloud - LlamaCloud Public APILlamaParse APILlamaCloud (EU) - LlamaParseLlamaCloud (EU) - LlamaCloud (EU) UILlamaParse UILlamaCloud - LlamaParseLlamaCloud (EU) - LlamaCloud APILlamaParse API

Timeline of updates

1. investigating2025-09-24 22:00 UTC

   LlamaCloud is currently experiencing elevated error rates, we are investigating the issue.

2. investigating2025-09-24 22:01 UTC

   We are continuing to investigate this issue.

3. investigating2025-09-24 22:02 UTC

   We are continuing to investigate this issue.

4. investigating2025-09-24 22:06 UTC

   We are continuing to investigate this issue.

5. resolved2025-09-24 22:20 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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