# LlamaIndex: Degraded Performance: Elevated Error Rates

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-24 22:00 UTC · Resolved: 2025-09-24 22:20 UTC · Duration: 20 min
- Updates: 5 · Affected components: LlamaCloud - LlamaCloud UI, LlamaParse UI, LlamaCloud - LlamaCloud Public API, LlamaParse API, LlamaCloud (EU) - LlamaParse, LlamaCloud (EU) - LlamaCloud (EU) UI, LlamaParse UI, LlamaCloud - LlamaParse, LlamaCloud (EU) - LlamaCloud API, LlamaParse API
- [Vendor status page: https://stspg.io/0lys0ngp3ryl](https://stspg.io/0lys0ngp3ryl)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Timeline of updates

- **investigating** 2025-09-24 22:00 UTC: LlamaCloud is currently experiencing elevated error rates, we are investigating the issue.
- **investigating** 2025-09-24 22:01 UTC: We are continuing to investigate this issue.
- **investigating** 2025-09-24 22:02 UTC: We are continuing to investigate this issue.
- **investigating** 2025-09-24 22:06 UTC: We are continuing to investigate this issue.
- **resolved** 2025-09-24 22:20 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/llamaindex/incidents/hs7bslcly02c · Markdown: https://rewindex.com/company/llamaindex/incidents/hs7bslcly02c.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/hs7bslcly02c · Generated 2026-10-19T23:15:14.268Z