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LlamaIndex: Increased parse latency

CriticalStatus: resolvedStarted Resolved (24 min)4 updatesstspg.io (opens in new tab)

Affected components: LlamaParse APILlamaParse (Global) - LlamaParse APILlamaParse APILlamaParse (EU) - LlamaParse API

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    An upstream compute provider had an outage. Services are recovering

  4. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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