# LlamaIndex

- Domain: llamaindex.ai · Category: ai
- Status page: https://llamaindex.statuspage.io (polled every 10 minutes; now operational)
- Incidents archived: 72 (35 major/critical, 1 maintenances), history since 2024-08-07
- Last 90 days: 3 incidents; open now: 0
- Silently edited or deleted incidents: 0

## How LlamaIndex reports incidents

- First posted only after it was over: 4% (2 of 50 incidents in full detail); typical vendor 7%
- Median time to resolve: 1 h 27 min (90th percentile 3 h 9 min); typical vendor 2 h
- Major or critical incidents: 1.4 a month (17 over 365 days); typical vendor 1.1
- Rewrites caught since 2026-10-17: 0 deleted, 0 edited
Compared with 154 vendors: [all scorecards](https://rewindex.com/scorecards.md)

## Dependencies (observed)

| Depends on | Signal | Blamed in | Hosting | Integration | Events | Declared |
| --- | --- | --- | --- | --- | --- | --- |
| AWS (Amazon Web Services) | medium | 3 | 0 | 0 | 3 |  |
| Google Gemini / Vertex AI | medium | 1 | 0 | 0 | 1 |  |
| OpenAI | medium | 1 | 0 | 0 | 1 |  |
| Red Hat | medium | 1 | 0 | 0 | 0 |  |

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2024 | 9 | 3 | 0 | 1.1 h |
| 2025 | 38 | 19 | 1 | 1.3 h |
| 2026 | 25 | 13 | 0 | 1.3 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-09-17 18:48 UTC | [Major incident: High error rate for agentic parse in EU](https://rewindex.com/change/i3aa4ee63d167bb.md) | pending |
| 2026-07-16 09:44 UTC | [Critical incident: Website Login Issues](https://rewindex.com/change/i84430358fa5e87.md) · [AWS outage](https://rewindex.com/events/2026-07-16-aws) | pending |
| 2026-06-24 01:59 UTC | [Major incident: Elevated API Errors](https://rewindex.com/change/ie12832bb716dd8.md) | pending |
| 2026-06-16 17:21 UTC | [Major incident: Degraded Parsing Throughput](https://rewindex.com/change/icd66af5de2d5ae.md) | pending |
| 2026-06-03 13:43 UTC | [Critical incident: Increased parse latency](https://rewindex.com/change/i0c684c190fe587.md) | pending |
| 2026-05-31 03:23 UTC | [Major incident: Service Degradation and High Latency](https://rewindex.com/change/i479b1546cbe6d2.md) | pending |
| 2026-03-11 20:43 UTC | [Major incident: Increase parse v2 and extract latency](https://rewindex.com/change/iebfc65f5c92067.md) | pending |
| 2026-03-10 00:32 UTC | [Major incident: Elevated Latency](https://rewindex.com/change/i14e3cff33c749f.md) | pending |
| 2026-03-06 23:46 UTC | [Major incident: Elevated Latency](https://rewindex.com/change/ibf36142d486038.md) | pending |
| 2026-03-03 21:58 UTC | [Major incident: High Job Latency](https://rewindex.com/change/i176f71de89dfa5.md) | pending |

Full timeline: [LlamaIndex changes](https://rewindex.com/company/llamaindex/changes.md)
## Silent edits and deletions

_None._

## Page change history

_None._

_No page changes since the first snapshot._

## Latest 72 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-29 14:19 UTC | [400 errors for some extract schemas](https://rewindex.com/company/llamaindex/incidents/yg9r0s5pc56y.md) | minor | 1.7 h |  |
| 2026-09-17 18:48 UTC | [High error rate for agentic parse in EU](https://rewindex.com/company/llamaindex/incidents/1jp5kz0446jz.md) | major | 1.7 h |  |
| 2026-07-30 23:11 UTC | [High latency for Parse API](https://rewindex.com/company/llamaindex/incidents/nrbwvqbk9y7t.md) | minor | 12 min |  |
| 2026-07-16 09:44 UTC | [Website Login Issues](https://rewindex.com/company/llamaindex/incidents/65x7vwt96r26.md) · [AWS outage](https://rewindex.com/events/2026-07-16-aws) | critical | 38 min |  |
| 2026-07-14 17:36 UTC | [Elevated latency for parse & extract APIs](https://rewindex.com/company/llamaindex/incidents/pdnzv641l7m6.md) | minor | 11 min |  |
| 2026-07-02 02:40 UTC | [Degraded parsing latency](https://rewindex.com/company/llamaindex/incidents/4sm03jzh5mtw.md) | minor | 2.0 h |  |
| 2026-06-24 01:59 UTC | [Elevated API Errors](https://rewindex.com/company/llamaindex/incidents/3z5jpj9s10p4.md) | major | 2.1 h |  |
| 2026-06-16 17:21 UTC | [Degraded Parsing Throughput](https://rewindex.com/company/llamaindex/incidents/n736kd2mhwtq.md) | major | 9 min |  |
| 2026-06-04 21:01 UTC | [Parse cost effective degraded](https://rewindex.com/company/llamaindex/incidents/ttlp5nsgc74p.md) | none | 1.8 h |  |
| 2026-06-03 13:43 UTC | [Increased parse latency](https://rewindex.com/company/llamaindex/incidents/xdgdh46c37dl.md) | critical | 24 min |  |
| 2026-05-31 03:23 UTC | [Service Degradation and High Latency](https://rewindex.com/company/llamaindex/incidents/xfrg4rlbjv7p.md) | major | 54 min |  |
| 2026-05-08 00:11 UTC | [Increased Parse Latency](https://rewindex.com/company/llamaindex/incidents/3xglrdt4p7jm.md) · [AWS us-east-1 outage](https://rewindex.com/events/2026-05-08-aws-us-east-1) | minor | 56 min |  |
| 2026-05-06 23:35 UTC | [Increased Parse Latency](https://rewindex.com/company/llamaindex/incidents/v6pv1pgsnfjz.md) | minor | 1.1 h |  |
| 2026-05-06 14:12 UTC | [Data Processing Delays - Parse v2](https://rewindex.com/company/llamaindex/incidents/fpws64jr8gnw.md) | none | -163 min |  |
| 2026-05-05 20:55 UTC | [System Degraded - Login and Job Resolution Issues](https://rewindex.com/company/llamaindex/incidents/57r7jcspl54s.md) | none | 4 min |  |
| 2026-04-28 20:01 UTC | [API connectivity issues](https://rewindex.com/company/llamaindex/incidents/g7njfnl6r5m6.md) | none | 22 min |  |
| 2026-04-21 07:00 UTC | [Increased latency on cost\_effective](https://rewindex.com/company/llamaindex/incidents/1wc8sxhzqk28.md) | minor | 0 min |  |
| 2026-03-16 22:39 UTC | [Jobs not running](https://rewindex.com/company/llamaindex/incidents/zqzbk0knzqmm.md) | none | 43 min |  |
| 2026-03-11 20:43 UTC | [Increase parse v2 and extract latency](https://rewindex.com/company/llamaindex/incidents/jb9qpwr74v7v.md) | major | 1.6 h |  |
| 2026-03-10 00:32 UTC | [Elevated Latency](https://rewindex.com/company/llamaindex/incidents/34w3l5c6lpd7.md) | major | 1.7 h |  |
| 2026-03-06 23:46 UTC | [Elevated Latency](https://rewindex.com/company/llamaindex/incidents/y2gk70dk4b8t.md) | major | 2.0 h |  |
| 2026-03-03 21:58 UTC | [High Job Latency](https://rewindex.com/company/llamaindex/incidents/bf6sqgnfzpg3.md) | major | 1.3 h |  |
| 2026-03-02 17:52 UTC | [System Outage](https://rewindex.com/company/llamaindex/incidents/trwwmn5gb10l.md) | major | 2.6 h |  |
| 2026-03-02 11:26 UTC | [EU LlamaParse partial outage - degraded accuracy](https://rewindex.com/company/llamaindex/incidents/bqfjdmtg042w.md) | major | 3.5 h |  |
| 2026-03-01 13:31 UTC | [Currently down in EU and NA](https://rewindex.com/company/llamaindex/incidents/t71q3vg6zm0l.md) | critical | 2.9 h |  |
| 2025-12-09 11:18 UTC | [\[LlamaCloud EU\] Partial outage on Index](https://rewindex.com/company/llamaindex/incidents/jrltqx76ym3w.md) | major | 10 h |  |
| 2025-12-08 16:42 UTC | [LlamaCloud Index Retrieval Elevated Error Rates](https://rewindex.com/company/llamaindex/incidents/v0l802kfd29n.md) | minor | 3.2 h |  |
| 2025-12-02 22:29 UTC | [Elevated Error Rates for Extract Requests](https://rewindex.com/company/llamaindex/incidents/q0fyh3bm2cvt.md) | minor | 22 min |  |
| 2025-12-01 21:42 UTC | [Elevated Latency for LlamaExtract](https://rewindex.com/company/llamaindex/incidents/93qn1jnt8scn.md) | minor | 44 min |  |
| 2025-11-06 20:52 UTC | [Elevated Job Error Rates](https://rewindex.com/company/llamaindex/incidents/8ypzq2m6767k.md) | critical | 50 min |  |
| 2025-10-27 13:40 UTC | [EU degraded performance and errors](https://rewindex.com/company/llamaindex/incidents/8zljzl97gkt5.md) | minor | 1.6 h |  |
| 2025-10-20 15:46 UTC | [Major service degradation due to AWS outage](https://rewindex.com/company/llamaindex/incidents/7kbk4wnpgn5n.md) · [AWS us-east-1 outage](https://rewindex.com/events/2025-10-20-aws-us-east-1) | critical | 13 h |  |
| 2025-10-20 09:31 UTC | [AWS outage - some llamacloud services may be degraded](https://rewindex.com/company/llamaindex/incidents/lknwrcl4pv9r.md) · [AWS us-east-1 outage](https://rewindex.com/events/2025-10-20-aws-us-east-1) | major | 2.8 h |  |
| 2025-10-20 07:22 UTC | [AWS outage - some service may be degradated](https://rewindex.com/company/llamaindex/incidents/g4rbw4zd90h7.md) · [AWS us-east-1 outage](https://rewindex.com/events/2025-10-20-aws-us-east-1) | minor | 30 min |  |
| 2025-10-16 22:36 UTC | [Service Outage](https://rewindex.com/company/llamaindex/incidents/mryrr0dzh0d1.md) | critical | 11 min |  |
| 2025-10-14 15:12 UTC | [Elevated Parsing Error Rates and Latency](https://rewindex.com/company/llamaindex/incidents/gz7hgsf0f0d4.md) | critical | 3.8 h |  |
| 2025-09-29 18:15 UTC | [Degraded Parsing Services](https://rewindex.com/company/llamaindex/incidents/ljnhjvjydwvn.md) · [Gemini outage](https://rewindex.com/events/2025-09-29-google-gemini-api) | minor | 28 min |  |
| 2025-09-24 22:00 UTC | [Degraded Performance: Elevated Error Rates](https://rewindex.com/company/llamaindex/incidents/hs7bslcly02c.md) | minor | 20 min |  |
| 2025-08-20 03:46 UTC | [Dashboard failing to load](https://rewindex.com/company/llamaindex/incidents/n0dz2708gj12.md) | none | 39 min |  |
| 2025-07-25 16:36 UTC | [LlamaParse degraded performance](https://rewindex.com/company/llamaindex/incidents/r5jvc2qm0tjg.md) | minor | 15 min |  |
| 2025-06-12 18:12 UTC | [Platform Outage](https://rewindex.com/company/llamaindex/incidents/g2dfsjbpnskz.md) · [Google Cloud outage](https://rewindex.com/events/2025-06-12-google-cloud) | major | 51 min |  |
| 2025-06-06 15:31 UTC | [Degraded Performance](https://rewindex.com/company/llamaindex/incidents/s1bcs8jhzlg6.md) | minor | 41 min |  |
| 2025-06-03 19:16 UTC | [LlamaCloud not working for some users](https://rewindex.com/company/llamaindex/incidents/ff4nq336qv5v.md) | major | 1.4 h |  |
| 2025-06-01 03:44 UTC | [Major outage](https://rewindex.com/company/llamaindex/incidents/w4mzbg7x34yk.md) | critical | 1.8 h |  |
| 2025-05-29 00:18 UTC | [LlamaCloud UI down sporadically](https://rewindex.com/company/llamaindex/incidents/j6wp261w8hcz.md) | major | 1.4 h |  |
| 2025-04-30 12:49 UTC | [LlamaParse - Gemini 2.0 Flash](https://rewindex.com/company/llamaindex/incidents/2j452xymx19b.md) | minor | 5.5 h |  |
| 2025-04-29 17:11 UTC | [LLamaIndex Sparse Retrieval Outage](https://rewindex.com/company/llamaindex/incidents/jd39vsl714n2.md) | critical | 3.5 h |  |
| 2025-04-10 23:17 UTC | [Elevated Indexing Latency and Errors](https://rewindex.com/company/llamaindex/incidents/mxfbcq1bwzz2.md) | none | 41 min |  |
| 2025-04-10 03:38 UTC | [Issue creating new index](https://rewindex.com/company/llamaindex/incidents/htx2krfsjn8g.md) | major | 1.3 h |  |
| 2025-04-09 18:44 UTC | [Job Retrieval - Internal Server Errors](https://rewindex.com/company/llamaindex/incidents/849l28cs60wz.md) | none | 8.5 h |  |
| 2025-04-09 17:47 UTC | [LLamaParse Degraded Perfomance](https://rewindex.com/company/llamaindex/incidents/tdtbqf8rkcgd.md) | major | 4.0 h |  |
| 2025-03-24 11:18 UTC | [LLamaCloud API Unavailable](https://rewindex.com/company/llamaindex/incidents/zwz0vr92nyqx.md) | critical | 2.7 h |  |
| 2025-03-10 19:29 UTC | [Services down](https://rewindex.com/company/llamaindex/incidents/p1h38zx9j63k.md) | major | 49 min |  |
| 2025-03-03 15:03 UTC | [LlamaCloud EU is down](https://rewindex.com/company/llamaindex/incidents/3sht673960nc.md) | critical | 25 min |  |
| 2025-02-27 01:40 UTC | [LlamaParse Unavailable](https://rewindex.com/company/llamaindex/incidents/9n48nv5fps3k.md) | none | 1.8 h |  |
| 2025-02-27 00:29 UTC | [Degradation in Service - OpenAI Related Queries](https://rewindex.com/company/llamaindex/incidents/ymyrfhq698v1.md) | none | 1.2 h |  |
| 2025-02-26 10:21 UTC | [LlamaParse is down](https://rewindex.com/company/llamaindex/incidents/wc97cp6v1xwk.md) | critical | 48 min |  |
| 2025-02-21 19:33 UTC | [Degraded Service](https://rewindex.com/company/llamaindex/incidents/qym2myr5t6wn.md) | none | 38 min |  |
| 2025-02-20 10:29 UTC | [Degraded performance on LlamaCloud](https://rewindex.com/company/llamaindex/incidents/y3xvlv92q8bc.md) | major | 11 h |  |
| 2025-02-04 04:52 UTC | [Premium Job Processing Degraded](https://rewindex.com/company/llamaindex/incidents/w53vcvwhv9qg.md) | none | 1.1 h |  |
| 2025-02-01 06:04 UTC | [LlamaParse Premium Mode under high loads, might take longer than usual](https://rewindex.com/company/llamaindex/incidents/73pf2r846g12.md) | minor | 13 h |  |
| 2025-01-30 00:00 UTC | [LlamaParse Degraded Performance](https://rewindex.com/company/llamaindex/incidents/svqvyt7fpbcy.md) | major | 0 min |  |
| 2025-01-20 23:01 UTC | [LlamaParse degraded performance](https://rewindex.com/company/llamaindex/incidents/vk574wpw6wsh.md) | minor | 3.0 h |  |
| 2024-12-14 20:24 UTC | [LlamaParse slowness due to heavy traffic](https://rewindex.com/company/llamaindex/incidents/qqr0l6xgtk2w.md) | minor | 46 min |  |
| 2024-12-12 00:17 UTC | [LlamaParse features impacted by OpenAI outage](https://rewindex.com/company/llamaindex/incidents/k2f9q0y921nw.md) · [OpenAI outage](https://rewindex.com/events/2024-12-12-openai) | major | 5.4 h |  |
| 2024-11-19 21:16 UTC | [LlamaParse slowness due to heavy traffic](https://rewindex.com/company/llamaindex/incidents/z9l1mrdtxyjh.md) | minor | 20 h |  |
| 2024-10-28 19:57 UTC | [LlamaParse Degraded Performance](https://rewindex.com/company/llamaindex/incidents/xl0x7t4wmy3b.md) | minor | 1.3 h |  |
| 2024-10-10 17:38 UTC | [LlamaParse in degraded state, you may experience slowness](https://rewindex.com/company/llamaindex/incidents/wxchfl161f0k.md) | none | 56 min |  |
| 2024-09-17 16:00 UTC | [Degraded performance in LlamaParse](https://rewindex.com/company/llamaindex/incidents/l1lkpb0sl19n.md) | minor | 0 min |  |
| 2024-09-09 18:59 UTC | [Degraded performance on LlamaParse (LlamaCloud)](https://rewindex.com/company/llamaindex/incidents/rs20cx79mmq2.md) | major | 1.5 h |  |
| 2024-08-07 19:28 UTC | [Just kidding, Vercel is still down :(](https://rewindex.com/company/llamaindex/incidents/j4q2rsrd8h18.md) · [Vercel outage](https://rewindex.com/events/2024-08-07-vercel) | none | 53 min |  |
| 2024-08-07 19:20 UTC | [Vercel is Down :(](https://rewindex.com/company/llamaindex/incidents/01nytjxp9055.md) · [Vercel outage](https://rewindex.com/events/2024-08-07-vercel) | critical | 6 min |  |


## Charts

### Chart data: LlamaIndex status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2024 | 9 | 3 |
| 2025 | 38 | 19 |
| 2026 | 25 | 13 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2024-08 | critical | 1 |
| 2024-08 | none | 1 |
| 2024-09 | major | 1 |
| 2024-09 | minor | 1 |
| 2024-10 | minor | 1 |
| 2024-10 | none | 1 |
| 2024-11 | minor | 1 |
| 2024-12 | major | 1 |
| 2024-12 | minor | 1 |
| 2025-01 | major | 1 |
| 2025-01 | minor | 1 |
| 2025-02 | critical | 1 |
| 2025-02 | major | 1 |
| 2025-02 | minor | 1 |
| 2025-02 | none | 4 |
| 2025-03 | critical | 2 |
| 2025-03 | major | 1 |
| 2025-04 | critical | 1 |
| 2025-04 | major | 2 |
| 2025-04 | minor | 1 |
| 2025-04 | none | 2 |
| 2025-05 | major | 1 |
| 2025-06 | critical | 1 |
| 2025-06 | major | 2 |
| 2025-06 | minor | 1 |
| 2025-07 | minor | 1 |
| 2025-08 | none | 1 |
| 2025-09 | minor | 2 |
| 2025-10 | critical | 3 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 2 |
| 2025-11 | critical | 1 |
| 2025-12 | major | 1 |
| 2025-12 | minor | 3 |
| 2026-03 | critical | 1 |
| 2026-03 | major | 6 |
| 2026-03 | none | 1 |
| 2026-04 | minor | 1 |
| 2026-04 | none | 1 |
| 2026-05 | major | 1 |
| 2026-05 | minor | 2 |
| 2026-05 | none | 2 |
| 2026-06 | critical | 1 |
| 2026-06 | major | 2 |
| 2026-06 | none | 1 |
| 2026-07 | critical | 1 |
| 2026-07 | minor | 3 |
| 2026-09 | major | 1 |
| 2026-09 | minor | 1 |

---
Canonical: https://rewindex.com/company/llamaindex · Markdown: https://rewindex.com/company/llamaindex.md · JSON: https://rewindex.com/api/v1/companies/llamaindex · Generated 2026-10-19T22:27:18.194Z