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LlamaIndex: Degraded Parsing Services

MinorStatus: resolvedStarted Resolved (28 min)3 updatesstspg.io (opens in new tab)
Part of an outage event

Gemini outage, Sep 29, 2025 · 9 vendors, 9 incidents

LlamaIndex’s incident started in the same window without naming Gemini (timing only, not evidence of a link). (timing only, posted −15 min vs the first vendor naming Gemini)

Swipe sideways to see the whole diagram.

same windowGeminiown incident not archivedWithin an hour4 vendors, 3 blamed GeminiSentry, GitHub, GitHub Copilot, OptimizelyLlamaIndex (this incident)posted −15 min
same windowGeminiown incident not archivedWithin an hour4 vendors, 3 blamed GeminiSentry, GitHub, GitHub Copilot,OptimizelyLlamaIndex (this incident)posted −15 min
LlamaIndex is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Gemini<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>4 vendors, 3 blamed Gemini<br/>Sentry, GitHub, GitHub Copilot, Optimizely"]:::blames
  root --> h1
  me["LlamaIndex (this incident)<br/>posted −15 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: LlamaCloud - LlamaCloud Public APILlamaParse APILlamaCloud (EU) - LlamaParseLlamaCloud - LlamaParseLlamaCloud (EU) - LlamaCloud APILlamaParse API

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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