# LlamaIndex: Degraded Parsing Services

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-29 18:15 UTC · Resolved: 2025-09-29 18:44 UTC · Duration: 28 min
- Updates: 3 · Affected components: LlamaCloud - LlamaCloud Public API, LlamaParse API, LlamaCloud (EU) - LlamaParse, LlamaCloud - LlamaParse, LlamaCloud (EU) - LlamaCloud API, LlamaParse API
- [Vendor status page: https://stspg.io/p2y24gskkh33](https://stspg.io/p2y24gskkh33)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)

## Part of an outage event

- [Gemini outage, Sep 29, 2025: 9 vendors, 9 incidents](https://rewindex.com/events/2025-09-29-google-gemini-api)
- This incident started in the same window without naming Gemini (timing only, not evidence of a link). (timing only, posted −15 min vs the first vendor naming Gemini)

```mermaid
flowchart LR
  root["Gemini<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>4 vendors, 3 blamed Gemini<br/>Sentry, GitHub, GitHub Copilot, Optimizely"]:::blames
  root --> h1
  me["LlamaIndex (this incident)<br/>posted −15 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-09-29 18:15 UTC: We are currently investigating this issue.
- **investigating** 2025-09-29 18:17 UTC: We are continuing to investigate this issue.
- **resolved** 2025-09-29 18:44 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/llamaindex/incidents/ljnhjvjydwvn · Markdown: https://rewindex.com/company/llamaindex/incidents/ljnhjvjydwvn.md · JSON: https://rewindex.com/api/v1/companies/llamaindex/incidents/ljnhjvjydwvn · Generated 2026-10-20T00:07:40.087Z